Associate Debt Manager-Flows-Personal Loan

Job Requirements

Job Role: Associate Debt Manager - Flows - Personal Loan

Job Function: Retail Banking

Job Purpose: The Associate Collection Manager – Personal Loan is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing the agencies associated with the company in their assigned territory. The role holder ensures efficient and optimized EMI recovery from customers while adhering to all guidelines laid out by the bank, contributing to the larger organizational objectives.

Key Roles and Responsibilities

• Manage and undertake the collections process for assigned debts.
• Regularly track the portfolio for specific buckets in the assigned area.
• Track and control delinquency of the area, bucket-wise and DPD-wise, with a focus on non-starters.
• Allocate and achieve targets from agencies or in-house teams.
• Follow up regularly with default customers.
• Ensure adherence to collection processes and legal guidelines.
• Trace absconded default customers and initiate recovery processes.
• Recommend legal actions for non-recoverable cases and follow up with the legal team for closure.
• Maintain data for administrative work related to collections, including updating delinquent account history.
• Provide and maintain MIS reports and review collection feedback on a daily, weekly, and monthly basis.
• Support process improvements to enhance collection efficiency.
• Collaborate with internal teams to ensure smooth operations and compliance.
  
  

Education: Any Graduate

Experience: 0-2 years of experience in collections.