Customer Care Executive

This job is provided by apna.co JOB DESCRIPTION:1. Ensure 100+ Tele- Calling Every day & Pitching Customer for Pitching New customer for Gold Loans

• Lead Generation for cross sell product at Branch and ensure the conversion.
• Coordinate with different Branch staff & managers for closure.
• Supervising day-to-day operations in the customer service department.
• Responding to customer service issues in a timely manner.
• Creating effective customer service procedures, policies, and standards.
• The MIS reports to CRO and ensures the targets are meet.
• Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
• maintaining accurate records and documenting all customer service activities and discussions