Territory Manager-Personal Loan (Direct Sales Team)

Job Requirements

Key Responsibilities

Primary Responsibilities

• Acquire new personal loan customers across identified segments and geographies.
• Manage a team of DSTs to drive high-quality Personal Loan sourcing.
• Ensure consistent achievement of monthly acquisition and revenue targets.
• Identify cross-sell opportunities.
• Ensure compliance with selling norms, SOPs, and regulatory guidelines.
• Maintain high standards of sourcing quality and customer service.
  
  

Channel & Lead Management

• Oversee multiple sourcing channels including branches, DSTs, and central lead funnels.
• Ensure leads received from central teams are promptly and effectively attended.
• Organize and execute lead generation and promotional activities at identified locations to generate Open market business
• Work closely with branch teams to maximize business potential from walk-ins and referrals.
  
  

Secondary Responsibilities

• Conduct catchment mapping to identify and target potential customer segments.
• Gather and act on customer feedback to improve service delivery.
• Support initiatives aimed at enhancing customer experience and satisfaction.
• Candidate Profile
  
  

Education

• Graduate in any discipline (mandatory)
  
  

Experience

• Minimum 1 years in sales or banking, preferably in personal loans or retail banking.
  
  

Skills & Attributes

• Strong customer orientation and relationship-building skills
• Excellent communication and interpersonal abilities
• Target-driven mindset with leadership capabilities
• Knowledge of banking products, multi-channel sourcing, and regulatory norms
• Ability to manage teams and drive performance across diverse channels