Sr. Customer Service Executive - Collections

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

JD – Senior Executive, Collections Role Summary The Senior Executive – Collections is responsible for managing customer receivables, ensuring timely collections, and maintaining portfolio health. The role requires proactive follow-ups, analytical rigor in resolving account issues, and collaboration with cross-functional teams to drive faster dispute resolution and cash flow improvement. ________________________________________

Key Responsibilities

• Manage and monitor assigned customer receivables portfolio to ensure timely collections and minimize overdue balances
• Achieve collection targets through structured follow-ups via email, calls, and other communication channels
• Track incoming payments and ensure accurate and timely application in systems
• Analyze customer accounts to identify risks, discrepancies, and overdue trends; take corrective actions or escalate as required
• Maintain control over ageing buckets and ensure adherence to defined credit terms and thresholds
• Collaborate with internal teams (Sales, Customer Service, Finance, etc.) to resolve billing issues, disputes, and customer concerns efficiently
• Ensure compliance with company policies, credit terms, and collection processes
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• Qualifications & Experience
• Finance/Accounting graduate (B.Com / BBA / equivalent)
• 2–3 years of experience in Accounts Receivable / Collections / Finance operations
• ________________________________________
• Systems & Tools Exposure
• Hands-on experience with ERP systems preferred
• SAP / Oracle / NetSuite
• Collections tools or ERP systems
• ________________________________________
• Analytical Orientation
• Elevates the role beyond follow-ups:
• Trend analysis
• Root-cause identification
• ________________________________________
• Core Skills & Competencies
• Strong understanding of basic accounting principles and receivables processes
• Proficiency in MS Office (especially Excel)
• Good verbal and written communication skills (English)
• Attention to detail and problem-solving ability
• Ability to manage multiple accounts and meet deadlines
• Stakeholder coordination and teamwork skills