Customer Support Executive (B2B – US Market)

Hello,

Role: Customer Support Executive (B2B - US Market)

Shift: 7:30 PM - 5:00 AM IST (10:00 AM - 7:00 PM EST )

Working Days: 5 (Monday to Friday)

Location: Ahmedabad, Gujarat ( On-site)

Experience: 2 - 3 years

Employment Type: Full-Time

Job Overview

We are looking for a proactive and customer-focused Customer Support Executive to manage wholesale B2B customer support for our US-based business. The ideal candidate should have excellent English communication skills, experience with Shopify, and the ability to provide exceptional support to dealers, distributors, and customers.

Key Responsibilities

• Handle inbound and outbound calls with B2B customers, dealers, and distributors.
• Create, process, and manage orders using Shopify.
• Manage product returns, exchanges, and warranty claims through the Redo platform.
• Respond to customer queries via phone, email, and text in a timely and professional manner.
• Support sales inquiries and maintain strong customer relationships.
• Coordinate with internal teams to resolve customer issues efficiently.
• Maintain accurate records of customer interactions and order updates.
• Identify opportunities to enhance customer satisfaction and support business growth.
  
  

Requirements

• Excellent verbal and written English communication skills with a neutral accent.
• Experience handling US-based customer support or B2B business communications.
• Hands-on experience with Shopify (mandatory).
• Knowledge of returns and warranty processes; Redo platform experience is an advantage.
• Strong customer service and relationship management skills.
• Ability to work independently in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Reliable internet connection and a professional remote work setup.
  
  

Preferred Qualifications

• Experience in B2B customer support, wholesale account management, or sales support.
• Experience working with US-based customers, dealers, or distributors.
• Understanding of eCommerce operations and order management processes.
  
  

Let's Connect!