Associate Field Technician/ Specialist

Overview

WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

PURPOSE

An Associate Field Technician/ Specialist is responsible for performing maintenance repairs and installations at customer locations. Supports senior technicians in delivering maintenance and support services to maximize customer satisfaction. Assists in improving working processes and procedures ensuring service quality is maintained. Provides operational support while gaining technical knowledge in airport services. Assists with managing resources including tools and equipment while receiving training on specific systems and tools. Works under the guidance of experienced team members contributing to team objectives and continuous improvement.

Key Responsibilities

• Install and configure equipment or systems at customer sites according to specifications.
• Diagnose and resolve technical issues with equipment or systems in a timely manner.
• Perform routine maintenance and repairs to ensure optimal equipment performance.
• Provide training to customers on the proper use and maintenance of equipment.
• Maintain accurate records of installations service visits and repairs.
• Provide onsite technical support addressing customer questions and concerns.
• Adhere to safety protocols during installation maintenance and repair activities.
• Stay updated on product knowledge and industry trends to enhance service quality.
• Site Facility Management. Under instruction oversee the maintenance of the facility ensuring all equipment systems and infrastructure are functioning properly.
• Abide by facility safety regulations building codes and environmental laws to maintain a safe working environment. Maintain an accurate inventory of facility related equipment and assets.
• Adhere to emergency preparedness and response plans including fire drills evacuation plans and disaster recovery protocols.
• Adhere to facility security measures including surveillance and alarm systems to protect assets and personnel, Data Steward.
• Follow data governance policies defined by the Data Owner and ensure adherence to standards.
• Monitor data quality consistency and compliance on an ongoing basis.
• Refer relevant any queries to the subject matter expert (SME) for data in their area.
• Inventory Management, maintain inventory of parts tools and equipment required for field service to enable prediction of future inventory needs based on service demand and usage patterns.
• Monitor the movement of inventory using inventory management systems to ensure accuracy.
• Contribute to regular reports on inventory levels stock movements and usage trends.
• Install and configure equipment or systems at customer sites according to specifications.
• Diagnose and resolve technical issues with equipment or systems in a timely manner.
• Perform routine maintenance and repairs to ensure optimal equipment performance.
• Provide training to customers on the proper use and maintenance of equipment.
• Maintain accurate records of installations service visits and repairs.
• Provide onsite technical support addressing customer questions and concerns.
• Adhere to safety protocols during installation maintenance and repair activities.
• Stay updated on product knowledge and industry trends to enhance service quality.
• Site Facility Management, under instruction oversee the maintenance of the facility ensuring all equipment systems and infrastructure are functioning properly.
• Abide by facility safety regulations building codes and environmental laws to maintain a safe working environment.
• Maintain an accurate inventory of facility related equipment and assets.
• Adhere to emergency preparedness and response plans including fire drills evacuation plans and disaster recovery protocols.
• Adhere to facility security measures including surveillance and alarm systems to protect assets and personnel.
• Data Steward, follow data governance policies defined by the Data Owner and ensure adherence to standards.
• Monitor data quality consistency and compliance on an ongoing basis.
• Refer relevant any queries to the subject matter expert (SME) for data in their area.
• Inventory Management, maintain inventory of parts tools and equipment required for field service to enable prediction of future inventory needs based on service demand and usage patterns.
• Monitor the movement of inventory using inventory management systems to ensure accuracy.
• Contribute to regular reports on inventory levels stock movements and usage trends.
  
  

Qualifications

EXPERIENCE

• Minimum of 7 years experience in onsite support activities and repairs of PCs Printers and airport services equipment. Must have dealt directly with external customers delivering to contractual service levels. Experience of working in the Airport / Airline industry preferred
  
  

Knowledge & Skills

• Functional Skills: Customer Success Excellence, Problem Solving, Communication, Coordination & Time Management, Quality Assurance, Decision-Making, Performance Measurement, Compliance & Risk Management, Inventory & Demand Management.
• Technical Skills: Field Service Management Tools, Technical Expertise of Products/Services, Operations Monitoring & Diagnostics, Technical Documentation & Writing, Data Analytics.
  
  

Education & Qualifications

• Educational Background: Minimum Diploma / Certificate level qualification in Computer Science or equivalent in country IT qualification.
• Certifications: Basic technical support or IT certifications (e.g. CompTIA IT Fundamentals (ITF+) CompTIA A+). Entry-level safety and compliance certifications (e.g. OSHA 10-Hour Construction or General Industry Certification).General equipment or systems certifications (e.g. CompTIA Network+ or equivalent foundational networking knowledge). ITIL Foundation Certificate
  
  

What We Offer

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

Flex Week: Work from home up to 2 days/week (depending on your team's needs)

Flex Day: Make your workday suit your life and plans.

Flex-Location: Take up to 30 days a year to work from any location in the world.

Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.

Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.