CRH-HDFC-LUDHIANA

Job Purpose

Drive business and achieve targets through allocated region/area. Nurture and maintain the relationship with the channel partner for the incremental development of the business contributing by the relation and help/supervise them for the smooth function of the business process flow. Manage a team of Sales

Managers to maintain the proper process of doing valued business for the organisation.

Key Challenges for the role –

• High dependency on HDFC Bank relationships in Open Architecture scenario, where they may have their own priorities so alignment is the key.
• Balancing between the process requirement and expectations of the Channel partners
• Principal Accountabilities
  
  

Accountability

Supporting Actions

Ensure achievement of Targets (Premium & Revenue) in order to contribute in overall growth

of the company

• Continuous interaction ( as per RH / ZH's defined grid ) with the channel partners/Circle Heads of the Zone
• Mapping all the key decision makers & build review Mechanism per mapping basis decided intervals
• Aggressively downloading all the RnR activities to be run by BSLI
• Innovative ways to download the R&R acti
  
  

Ensure smooth function of the sales and other processes in order to maximise business potential.

• Communicating any product changes, process change or change in any rules and regulations (internal / IRDA) with the help of different training module.
• Supporting in the actual sales and service aspects including sales calls, issuance and complaint handling
  
  

Relation Ship Management: Open Architecture

• To Handle Bank customers requirements with the best services and products ranges
• To be equipped with insurance and Bank Products knowledge
• To manage the relationship at all the levels to have the desire out-puts.
  
  

Drive effective channel management

• Work with the channel partner to effectively use R&R programs to drive desired behaviors’
• Ensure efficient use of spent on Channel Partners which helps in achieving the end objective.
• Ensure achievement of desired levels of
• ü People Retention:10%
• ü Activisation of Teams:20%
• FYP ISSUED:50%
• NOPs:10%
• ü Product Mix: 10% (20%,Trad 50%: ULIP 40%: Protection 10%Monthly)
• 15% Business More than TATA Provide inputs for new products & Sales Pitch, basis an in- depth understanding of Channel needs
• Identify training needs for the in-house and channel partner teams
• Position gaps / Vacancy to be filled within a TAT of T+15 Days
• Identify innovative methods working with the relationship to enhance penetration of the
  
  

database

Ensure the right method of business acquisition in order get the profitable mix for the organisation

• Scrutinise the business on regular basis
• Maintain quality checks. Monitor Customer Complaints and adhere to defined resolution TATs - T + 72 Hrs
• Take necessary documented actions against
  
  

defaulting employees on quality / conduct