Empleos

Solution Engineer

Posted just now INR 300,000 - 700,000 / year
SourcingXPress
Company: Videosdk.live

Website: Visit Website

Business Type: Startup

Company Type: Product

Business Model: B2B

Funding Stage: Pre-seed

Industry: Software Development

Salary Range: ₹ 3-7 Lacs PA

Job Description

Responsibilities :

  • Understand customer requirements, use cases, pain points, and success goals.
  • Manage customer onboarding and ensure fast product adoption.
  • Coordinate with marketing and sales teams on lead qualification, follow-ups, and customer insights.
  • Act as the main point of contact for customers during implementation, support, and escalations.
  • Track support SLAs and work with internal teams to ensure timely issue resolution.
  • Handle customer escalations with clear communication and ownership.
  • Conduct regular customer check-ins and QBRs for key accounts.
  • Identify churn risks early and drive customer retention plans.
  • Find upsell and cross-sell opportunities based on customer needs and product usage.
  • Share customer feedback with product, engineering, marketing, and leadership teams

Requirements

  • 2–5 years of experience in customer success, solution consulting, account management, support, or implementation.
  • Strong communication, ownership, and problem-solving skills.
  • Ability to manage customers, internal teams, and multiple priorities at the same time.
  • Comfortable working in a fast-paced startup environment with changing priorities.
  • Basic understanding of SaaS, APIs, technical products, or B2B software is preferred.
  • Commercial mindset with the ability to support retention and expansion.
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