Solution Engineer

Company: Videosdk.live

Website: Visit Website

Business Type: Startup

Company Type: Product

Business Model: B2B

Funding Stage: Pre-seed

Industry: Software Development

Salary Range: ₹ 3-7 Lacs PA

Job Description

Responsibilities :

• Understand customer requirements, use cases, pain points, and success goals.
• Manage customer onboarding and ensure fast product adoption.
• Coordinate with marketing and sales teams on lead qualification, follow-ups, and customer insights.
• Act as the main point of contact for customers during implementation, support, and escalations.
• Track support SLAs and work with internal teams to ensure timely issue resolution.
• Handle customer escalations with clear communication and ownership.
• Conduct regular customer check-ins and QBRs for key accounts.
• Identify churn risks early and drive customer retention plans.
• Find upsell and cross-sell opportunities based on customer needs and product usage.
• Share customer feedback with product, engineering, marketing, and leadership teams
  
  

Requirements

• 2–5 years of experience in customer success, solution consulting, account management, support, or implementation.
• Strong communication, ownership, and problem-solving skills.
• Ability to manage customers, internal teams, and multiple priorities at the same time.
• Comfortable working in a fast-paced startup environment with changing priorities.
• Basic understanding of SaaS, APIs, technical products, or B2B software is preferred.
• Commercial mindset with the ability to support retention and expansion.