Consultant (IT)

International Potato Center

POSITION ANNOUNCEMENT

Ref: 2026/09/Consultant/IND/ASIA

Consultant (IT)

Agra, Uttar Pradesh, India

The International Potato Center (CIP) is seeking a dynamic and creative Consultant (IT) For its office based in Agra, Uttar Pradesh, India.

About CIP: CIP is part of the CGIAR global research partnership committed to transforming food, land, and water systems in a climate crisis. CIP’s mission is to develop and share science-based innovations in potato, sweet potato, and other root and tuber crops. CIP partners with organizations in over 20 countries in Africa, Asia, and Latin America to strengthen agri-food systems and provide economic, social, and nutritional benefits, especially for women and youth. We integrate social and biophysical sciences to address complex challenges in food and agriculture. For more information, please visit https://cipotato.org/about/.

About the position: The International Potato Center (CIP) is looking to engage a Consultant (IT) for CIP country and project offices for routine IT support across all offices within India.

Key Responsibilities

• Provide regular and urgent IT technical support to office users (including staff, consultants and visitors) with hardware and software issues and requests that affect their capacity to use any IT related equipment (e.g. laptops, smartphones, peripherals, printers, projectors, conference devices); coordinating and escalating with suppliers, ITU and local administrative parties as required to deliver the required support.
• Provide regular and urgent IT technical support to users for issues and requests related to network and internet performance and availability, coordinate and escalate with suppliers (ISP), ITU and local administrative parties as required to deliver the required support.
• Ensure network equipment (switches, routers, wireless access point) software and firmware is up to date by assessing and patching them as required by the criticality of the updates.
• Monitor network performance to proactively detect current and potential issues; and manage network access to help prevent security incidents.
• All support calls must be logged whether they originated via phone, email, or other channels, recording Open Date, User, Ticket Summary, Close date and ITU ticket # (for information security incidents).
• Desirable: The consultant must offer a ticket management system to log and report on support tickets.
• Provide conference support.
• Assist the Country Asset Administrator to ensure that the IT equipment information and inventory is up-to-date, according to CIP's IT inventory requirements.
• Identify obsolete equipment, recommend, and support IT asset decommission by ensuring CIP’s data is purged, according to the standard IT asset disposal procedure of CIP.
• Provide yearly computer maintenance consisting of cosmetic and internal cleaning, hardware (test and diagnostics) and operating system cleanup (temporary files, manufacturer tests).
• Ensure information security incidents are informed to ITU ([email protected]) and assist with incident resolution in coordination with ITU.
• Support the CIP's information security awareness program (to prevent phishing and other cyberthreats) with quarterly training, new staff training, and follow-up.
• Document procedures related to office IT support and operation including network security assessment and patching, network configuration, supplier contacts and escalation, and others as required.