Assistant Manager - Employee Workplace Solutions

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Business Descriptor

Sales, Distribution and Business Development plays a vital role in understanding and meeting customer needs by offering the right solutions through the right channels to the right customer segments. The team is responsible for implementing distribution strategy, driving the delivery of market leading personal banking customer experiences and thereby maximising customer satisfaction

Role Purpose

The bank primarily depends on the asset products (Mortgage, PIL, LAS, LAM, etc) to build its assets business. The assets business is extremely technical and with each region of

India operating under different local regulations. Accordingly, The Branch assets specialist is a subject matter expert is needed for the fulfillment of asset product applications sourced by RMs building a support system to ensure seamless processing of these applications within the system.It involves interaction with various stakeholders both within HSBC and outside of HSBC ( Risk Team, Builders, Societies etc)

Principal Accountabilities

Primary responsibility for them is to help Relationship Manager achieve KPI targets by ensuring seamless asset product disbursals

The incumbent would effectively carry the direct accountability for achieving assets disbursals of the Branch reporting directly into the BM.Responsible for Asset product disbursals of the MSF Channel

Back-end support to Branch RMs in the e-2-e process of sourcing to disbursal of any asset product applications.

Effective co-ordination with internal & external stakeholders eg, CRU, CCR, INM, legal, etc…

Regular monitoring of status of logged in applications.

Developmental & coaching intervention for the Channel Partner

Effective co-ordination with all stakeholders

Identify cross-sell opportunities for other product lines and sell / refer these to the RMs

Operational Effectiveness & Control

Discrepancy rates in applications

Fraud control

Qualifications

Graduate/Post Graduate (Masters)/ MBA with two to five years’ work experience

Pro-tip : Familiarity with AI-enabled tools is an advantage.

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Issued by The Hongkong and Shanghai Banking Corporation Limited, India