Head - HR Shared Services (HRSSC) & HR Operations

About Welspun

Welspun World is one of India's fastest growing global conglomerates with businesses in Home Textiles, Flooring Solutions, Advanced Textiles, DI Pipes, Pig Iron, TMT bars, Stainless Steel, Alloy, Line Pipes, Infrastructure & Warehousing.

At Welspun, we strongly believe in our purpose to delight customers through innovation and technology, achieve inclusive & sustainable growth to remain eminent in all our businesses. From Homes to Highways, Hi-tech to Heavy metals, We lead tomorrow together to create a smarter & more sustainable world.

Job Purpose/ Summary

Lead HR Shared Services operations & payroll across the employee lifecycle, ensuring efficient, compliant, and technology-enabled service delivery while driving operational excellence, digital transformation, and continuous process improvement.

Job Title

Head - HR Shared Services (HRSSC. & HR Operations

Job Description
Lead and transform the end-to-end HR Shared Services function supporting 35,000+ employees across multiple businesses and legal entities. Drive standardized, technology-enabled, and SLA-driven HR operations across the employee lifecycle while ensuring compliance, operational excellence, process automation, and cost optimization. Partner with HR Business Partners, Centers of Excellence, and HR Technology teams to enhance service delivery, implement digital solutions, and continuously improve HR processes through innovation and scalable operating practices.

Principal Accountabilities
Lead the design and execution of Service Level Agreements SLAs for all employee lifecycle services ensuring timely and quality service deliverybrEstablish realtime SLA monitoring dashboards and manage remediation of SLA breaches and escalation processesbrDeliver a bestinclass employee experience through standardized yet flexible processes focusing on both bluecollar and whitecollar populationsbrArchitect and document standard operating procedures SOPs and governance frameworks for all HR operations functionsbrIdentify and execute initiatives for process simplification standardization and elimination driving the adoption of Lean and continuous improvement methodologiesbrPartner with HR Technology and IT to automate HR processes using proprietary HRMS RPA workflow engines and AI agentsbrBuild mentor and develop a highperforming team of HR Shared Services professionals fostering a culture of continuous improvement and customer centricitybrAct as the primary strategic partner to HR Business Partners and business leadership on HR operations roadmap and capability developmentbrEnsure compliance with Indian labor laws company policies and internal control frameworks maintaining audit readiness and supporting auditsbrDevelop operational dashboards and scorecards to track key performance indicators using data to identify trends and improvement opportunities

Key Interactions

Top Management,Auditors,Mid Management,Junior Management,Cross-Functional Collaboration ,Customers

Experience

12

Competency Name

Competency Name Proficiency Level Business & Commercial acumenProficient EntrepreneurshipProficient Global Mind-setProficient People ExcellenceProficient Digital TransformationProficient Operational ExcellenceProficient Service DeliveryProficient Leadership & Strategic ThinkingProficient Business AcumenProficient Stakeholder ManagementProficient Influencing, Negotiation and Communication skills & Networking SkillsProficient Customer CentricityProficient

Additional Section (Can Be Added, If Required.

NA



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