Area Credit Manager - Kishangarh

Basic Details: Fill the required information about business, unit, location, position, reports to position and date of updation of JD

Business

Unit

Aditya Birla Capital Ltd.

Location

Poornata Position Number of the job

Reports to: Poornata Position Number

Poornata Position Title of the job (30 characters max)

Area Credit Manager / Credit Manager – Secured

Reports to: Poornata Position Title

State Credit Manager – Secured

Function

Credit

Reports to: Function

Credit

Department

Credit

Reports to: Department

Credit

Designation of the Employee

Area Credit Manager / Credit Manager – Secured

Designation of the Manager

State Credit Manager – Secured

Date of writing/updation of JD

Sept 2025

• Job Purpose:
  
  

Area Credit Manager / Credit Manager– Secured - To manage and oversee credit underwriting operations for the Secured Urban Loan vertical (STSL & MLAP) within the assigned area by leading a team of Credit Managers. The role is responsible for ensuring accurate and policy-compliant credit assessments, maintaining audit and regulatory compliance, and supporting portfolio health through proactive risk management. The Area Credit Manager collaborates with collections and legal teams to address defaults, builds strong stakeholder relationships, and drives team performance through effective mentoring and process optimization.

• Dimensions: Quantitative or qualitative parameters that are relevant for the job to provide a better understanding of the scope and scale of the job.
  
  

Business Workforce Number

(Max 254 Characters)

516

Direct Reportees

NA

Geography

PAN India

Other Quantitative and Important Parameters for the job: Budgets/ Volumes/No. of Products/Geography/ Markets/ Customers or any other parameter

Parameters

Measurement Unit

FY 24-25

FY 25-26

Actual

Proposed

Closing Book

Amt In Cr

4035(BL+DL)

6950 (BL+DL)

2017 ( STUL)

2100 ( STUL)

74 (SCF)

2000 (SCF)

No. of Customers

Count

50427( STUL)

52000 (STUL)

18340 (BL+DL)

31178 (BL+DL)

1500 (SCF)

16000 (SCF)

Disbursement

Amt In Cr

2520 (BL+DL)

7200 (BL+DL)

1392 (STUL)

400 (STUL)

331 (SCF)

6000 (SCF)

No of Locations/Branches

Count

250

325

Revenue-(NII + Fee Income )

Amt In Cr

243 (BL+DL)

297 (BL+SL)

224(STUL)

250 (STUL)

5 (SCF)

44(SCF)

PBT

Amt In Cr

80 (BL+DL)

216 (BL+DL)

80 (STUL)

63 (STUL)

2 (SCF)

60 (SCF)

Credit Cost

%

2.02% (BL+DL)

1.6% (BL+DL)

4.51%(STUL)

4.2%(STUL)

ROA

%

3% (BL+DL)

3% (BL+DL)

3% (STUL)

3% (STUL)

2% (SCF)

2% (SCF)

ROE

%

7.35% (BL+DL)

10% (BL+DL)

12%(STUL)

14% (STUL)

Quality/GNPA

%

4% (BL+DL)

4% (BL+DL)

6% (STUL)

6%(STUL)

1%(SCF)

1 % (SCF)

• Job Context & Major Challenges:
  
  

Organization Context

Aditya Birla Capital Limited. ABCL is registered with RBI as a Systematically Important Non-Deposit accepting Non-Banking Finance Company (NBFC). ABCL is one of the top private diversified NBFCs in India. As of 31-Mar’25, ABCL has a pan-India presence with 450 branches and a lending book of Rs. 1.2 Lack Crores.

ABCL offers end-to-end lending solutions to a diverse set of customers - Retail, HNI, MSMEs, and Mid & Large Corporates through secured as well as unsecured loan products. The diverse range of lending products includes Retail Small Ticket Secured and Unsecured Loans, Unsecured Personal Loans, Unsecured Business Loans, Health & Education Loans, Digital B2B2C and B2B2B Small Ticket Loans, Small Business Secured Loans, Loans Against Property (LAP), Lease Rental Discounting (LRD), Construction Finance (to Real Estate Developers), SME Loans, Capital Markets Loans (Loan Against Shares), Supply Chain Finance, Mid and Large Corporate Loans, and Infrastructure Finance loans. ABCL also has a Wealth Management division.

ABCL is rated “AAA” by India Ratings, ICRA and CARE (reaffirmed in 2020). ABCL secured the ABG Business Excellence Award in 2017 (Silver), and 2015 (Bronze), and multiple other Awards on forums like CII.

Business Context

The Credit Function at ABFL plays a pivotal role in enabling responsible retail lending across a vast and diverse geographical footprint. With over 420 branches covering 12,500+ pincodes, the team supports exponential customer growth driven by both direct channels and lending service partnerships. This expansion demands robust credit evaluation and risk management capabilities.To meet the scale and speed of operations, the department has embraced advanced technology, including new APIs, STPs, Go-No-Go frameworks, and BREs under the Lentra Revamp Project, enabling faster turnaround and data-driven decisions. Analytics and data science are deeply embedded in underwriting, leveraging predictive models based on personal, financial, demographic, and bureau data.

The Credit team also supports digital sourcing, especially in Supply Chain Finance, and is aligned with ABFL’s strategy to penetrate Tier 3 to Tier 5 cities, ensuring financial inclusion. With new growth areas like Education Loans and Two-Wheeler Financing, the function is central to ABFL’s mission of expanding its retail loan bouquet across India’s urban and emerging markets.

As part of a top-tier NBFC with AAA credit ratings and ?1.30 lakh crore AUM, the Credit Function must navigate regulatory changes, manage credit costs, and maintain portfolio quality while supporting the company’s role in India’s journey toward a USD 5 trillion economy. The role demands collaboration across Sales, Risk, and Operations to ensure efficient credit delivery and sound portfolio management

Job Context

The Credit function for Secured Loans in an NBFC setup plays a critical role in enabling access to medium and long-term financing for small businesses and individuals through products like Small Ticket Secured Lending (STSL) and Micro LAP (MLAP). These loans are backed by collateral and require thorough credit evaluation to ensure portfolio hygiene and risk control. The function is responsible for assessing creditworthiness using both quantitative and qualitative parameters such as business size, earnings, liquidity, and management quality.

In a rapidly evolving financial landscape, the credit team must institutionalize robust approval processes, engage effectively with sales teams for complete documentation, and ensure seamless adoption of credit frameworks. Technology integration is key to improving turnaround times (TAT), enabling predictive risk assessment, and building a high-quality portfolio. The function also monitors key performance indicators and collaborates with stakeholders to ensure timely regularization of margin shortfalls and safety of financed amounts. Continuous process improvement initiatives are essential to enhance Return on Assets (ROA), manage costs, and maintain compliance with regulatory standards and fraud risk controls.

Key Challenges

• Technical - The market is highly competitive with the availability of solutions that provide data at a click of a second. We need to continuously explore bring technology up to the curve as the manual leg in underwriting on the technology front is quite exhaustive.
• Talent Retention - Retaining key talent within the team can be difficult, especially if employees are seeking more. Compensation Packages from Rival companies
• Portfolio management in dynamic environment - Portfolio management in continuously changing external environment and competition strategy can be very difficult to manage
• FTR logins –
• To ensure availability of data and information for exhaustive credit appraisals as each of the proposals has their respective structuring complexities as per the customer, product & regulatory requirements
• Ensuring faster TATs for approval process
• To ensure that credit and customer risk are mitigated while pending documentation is monitored and regularized
• Proactive monitoring and identification of risks in a dynamic and fast paced business context and regularization of margin shortfalls.
• Key Result Areas:
  
  

Key Result Areas

Supporting Actions

Credit Underwriting Management

• Ensure timely and policy-compliant credit decisions across assigned branches.
• Support branch teams in evaluating proposals and managing turnaround time.
• Address audit and compliance observations and coordinate with collections for recovery actions
  
  

Process Improvements

• Identify and implement local process enhancements to improve efficiency and reduce manual work.
• Support adoption of digital tools and workflows at the branch level.
  
  

Portfolio Management

• Monitor bounce rates and early delinquencies using MIS dashboards.
• Implement corrective actions for high-risk accounts and support portfolio quality improvement
  
  

Business Growth

• Collaborate with sales and channel partners to support disbursement targets.
• Ensure smooth credit operations through regular engagement with stakeholders
  
  

Team Development

• Train and mentor branch credit officers to strengthen underwriting and compliance.
• Promote consistent execution of credit policies and support talent development.
• Job Purpose of Direct Reports:
  
  

NA

• Relationships:
  
  

Relationship Type Frequency Nature

Internal

• Sales team
• Area Credit team
• Operations team
• Other functions
• Risk Management Committee
  
  

Ongoing

Ongoing

Ongoing

Monthly

Quarterly

• Proposal approvals, interest rate approval, providing market intelligence, MIS on deviations in client accounts
• Business discussions for smooth operations
• Portfolio reviews and credit approval
• Portfolio reviews and portfolio development strategies
• Aligning self with the strategies to the organization for implementation of the vision.
  
  

External

• Existing and Potential Customers
• Channel Partners/ DSAs
  
  

Fortnightly

Need based

• Customer relationship management (CRM) & understanding the market pulse
• CRM, commission updates & understanding the market pulse of new initiatives etc.
• Organizational Relationships