Relationship Manager - HL & LAP

Job Title: Relationship Manager

Department: Secured- Direct

Reports To: Sales Manager

Employment Type: FTC

Job Summary

We are seeking a motivated and results-driven Relationship Officer to join our Secured

Direct lending team. The primary responsibility of this role is to source and process loan

applications through self-sourcing and a network of connectors The candidate will be the

face of the organization, building strong client relationships while ensuring adherence to

compliance and credit guidelines.

Key Responsibilities

 Loan Sourcing:

• Proactively generate leads through self-sourcing (cold calling, field visits,
  
  

referrals, digital platforms, etc.).

• Build and manage a reliable network of connectors such as property dealers,
  
  

chartered accountants, and other channel partners to source loan

applications.

• Conduct regular follow-ups with leads to maximize conversion.
  
  

 Client Relationship Management

• Engage with prospective borrowers to understand their financial needs and
  
  

provide suitable loan products.

• Maintain relationships with existing customers to encourage referrals and
  
  

repeat business.

 Application Processing

• Collect, verify, and ensure timely submission of all necessary documentation
  
  

required for loan processing.

• Coordinate with internal credit and operations teams to ensure smooth
  
  

processing and disbursal of loans.

 Compliance And Reporting

• Ensure all applications comply with regulatory and organizational credit
  
  

guidelines.

• Maintain accurate records of lead sourcing, customer interactions, and loan
  
  

application statuses.

• Prepare and submit daily/weekly/monthly reports to management.
  
  

Qualifications And Skills

 XII cleared.

 1-2 years of experience in Direct sourcing of Affordable Mortgage loans ( LAP and

HL)

 Understanding of Legal and Technical aspects of mortgage loans

 Good understanding of local economy.

 Good communication, interpersonal, and negotiation skills.

 Proven ability to achieve sales targets and build strong partner networks.

 Self-motivated with a result-oriented approach.

Key Performance Indicators (KPIs)

 Number of loans sourced (monthly/quarterly targets).

 Conversion rate from lead to disbursal.

 Value of loans disbursed.

 Quality and productivity of sourced leads (NPA % and rejection rate).

 Expansion and effectiveness of connector network.

Compensation

 Fixed salary + performance-based incentives

 Allowances as per company policy

12th / Higher Secondary Certificate (HSC)