US Voice Call Process

Mission Overview

We are seeking dynamic individuals to join our US Voice Process unit. You will be the primary point of contact for international clients, ensuring seamless communication and operational excellence in our logistics division.

Strategic Responsibilities

Handle inbound and outbound calls with international clients.

Maintain high-level professionalism and accuracy in communication.

Coordinate with global logistics teams for real-time updates.

Documentation and reporting of call logs and outcomes.

Required Expertise

Excellent command of English (US accent preferred).

Willingness to work in night shifts (US business hours).

Strong problem-solving and negotiation skills.

Basic knowledge of logistics or supply chain is a plus.