Sr Manager - Collections

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Broad outline of the Role

• Monitor operations related to billing, collections, credit and settlement, audits including regular operations, dispute resolution issue resolution and recovery actions. This is a tactical role which has a significant mid-term impact on business unitâ€s overall results.
  
  

Minimum Qualifications & Experience

• Graduate in accounting or finance
• 7 - 12 years of relevant experience
  
  

Other Knowledge & Skills

• Good understanding of credit control, revenue assurance concepts
• Deep understanding of end-to-end billing and collection cycle
• Familiarity with local regulations in billing and collection
  
  

Key Responsibilities

• Responsible for the timely and accurate billing and collection of billing charges from customers
• Ensure effective usage of billing tools and systems.
• Interlock with finance department for receivables, payables, bad debts provisioning and ageing accruals.
• Interlock with sales teams for dispute resolution related to bilateral.
• Ensuring achievement of collections targets for all segments and reducing outstanding collections and debt bucket
• Responsible for the payment and settlement for VTS (Voice traffic) and EBA (bilateral agreements)
• Manage the credit monitoring, rating, and dunning process.
• Monitor operations related to credit and settlement, audit operations including annual planning, regular operations, dispute resolution with customer satisfaction focus.
• Manage disputes or discrepancies on customer invoices.
• Ensure process adherence by team required for billing and credit note generation on time.
• Monitor processes, systems, and portals for dispute management amongst internal teams.
• Ensure billing accuracy, consistent revenue generation and keep total receivables outstanding under control.
• Ensures consistent cash inflow into the organization.
• Programs manage automation initiatives.
• Participate in audit processes related to the function.