Chief of Staff

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

eBay Bengaluru is looking for an experienced, motivated, highly organized, and adaptable individual with a consistent record as chief of staff and a strong background as technical program manager to join the eBay Bengaluru Innovation hub to help define and drive the eBay Bengaluru vision, establish strong operational approach and lead TPM organization.

Your objective is to define the eBay Bengaluru vision and roadmap, as well as build and drive the Organizational Operating System. You will be the force multiplier who ensures the organization is highly aligned and comes true to its vision. You will ensure our site strategy, multi-million dollar financial allocations, and technical roadmaps are synchronized and optimized. You aren't here to facilitate the process—you are here to own and evolve it.

The Responsibilities

1. Define and own ebay Bengaluru vision and roadmap

• eBay Bengaluru vision and mission: Take ownership of eBay Bengaluru vision, establish long term roadmap and YoY goals to achieve the vision.
• Success Metrics: Collaborate to define success metrics and operationalize operational rigor to track, manage progress towards goals.
• eBay Bengaluru Initiatives: Drive various eBay Bengaluru initiatives which helps establish the innovation attitude rooted in eBay culture. Establish engineering and operational excellence and drive AI transformation across the organization.
• Establish Financial and site operations governance:
• Site governance: Own and establish metrics and goals across people and site operational metrics and establish weekly, monthly and quarterly reviews and executive updates.
• Financial governance: Collaborate with the finance leadership to establish financial controls and operationalize compliance.
• return on investment Analysis: Develop standardized tracking for the business impact of our investments, providing the eBay Bengaluru GM and team members with a clear "Value-per-Dollar" view of our cloud and platform spend.
• Technical Program Management:
• Establish TPM function in eBay Bengaluru: Own the responsibility to define the TPM org in Bengaluru with clear expectations, ways of working, culture and hiring bar, demonstrating standard methodologies across eBay.
• Accountable to project management and deliver impact: Own and drive various large and sophisticated technical projects spanning cross organization and cross geographies. Own and drive various initiatives for continuous upskilling and AI transformation in what we do and how we do.
• Operational Excellence & Reliability
• Value Stream Mapping: Apply Lean methodologies to visualize our engineering workflows. You will proactively detect bottlenecks, identify "waste" in our processes, and implement systemic fixes to increase engineering velocity.
• Engineering/Product Excellence: Collaborate with team members to establish common standards for engineering and operational excellence, including roadmap and project management, establish mechanisms to ensure the team is operating with high bar and as a one integrated eBay team.
• Incident Analytics & Post-Mortems: Design and implement a rigorous framework for post-incident review and operational hardening. You will translate technical failures into structural process improvements, ensuring MTTR/MMTD trends toward organizational goals.
• The "Pareto" Lens: Use data to diagnose organizational friction. You will identify the "vital few" issues (20%) that are responsible for the majority (80%) of the drag on our teams and implement plans to clear them.
• Data Mastery & AI Acceleration
• AI-Native Operations: Leverage AI capabilities and LLMs to move at a 10x pace. You will use AI to analyze large datasets, synthesize complex briefings, and automate the operational overhead of the VP's office.
• Data Munging & Reporting: You are a "Spreadsheet Architect." You will create complex, multi-source spreadsheets to munge data into standardized tracking systems for Monthly and Quarterly Business Reviews (MBR/QBR).
• Automated Reporting: Build the machine that reports on the metrics that matter, ensuring the VP has immediate, self-service insight into organizational health.
• Executive Synthesis & Translation
• Technical Translation: You possess the rare ability to simplify "deep-stack" engineering concepts (Cloud, Frameworks, Infrastructure) into strategic business narratives for non-technical executives.
• High-Fidelity Artifacts: Whether it is a Board-level slide deck, a complex financial graph, or a concise strategy document, your output is "camera-ready" and drives immediate executive decision-making.
  
  
  

Who You Are

• 15+ years of experience at high scale, fast moving tech company. You are ready to step into a Head of Business Operations role.
• Quantitatively Elite: You are dangerous in Excel and data visualization. You view the organization through the lens of data, and you have the technical skill to work with the data yourself.
• Technically Grounded: You have been an engineer in the past and continue to operate with an engineering approach. You can hold your own in a deep-dive with Principal Engineers.
• A High-Velocity Closer: you don't just identify problems; you build the systems that prevent them from recurring.
  
  
  

Why Join Us?

We are a growing location with big aspirations where you will be part of the leadership team to help shape the future of ebay bengaluru and operate with high autonomy in a global and deeply connected organization. You will have a front-row seat to a global technical transformation and the direct mentorship of a VP committed to your growth as a future Head of Operations.

Additional Details

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

We use cookies to enhance your experience and may use AI tools for administrative tasks in the hiring process. To learn how we handle your personal data and use AI responsibly, please visit our Talent Privacy Notice, Privacy Center, and AI Hiring Guidelines.