Customer Complaints and Escalations

Process : Escalation Desk (Visa Verification- Complain Management- Escalation Handling)

( 80% Backend and 20% Calls)

Shift Timing : Rotational

Working Days : 5

Week Offs : 2 Rotational

HSC/Graduate with Minimum 6 months Email Escalation experience in Customer Service department.

Amazing communication will be considered

Salary: Upto Inhand: 32k

*Should have handle Customer Complaints and Escalations.*

*Level 2 Escalations.*

• Rounds of Interview* :
  
  

HR

Email Assessment

Chat Versant

Operations

Typing (30WPS, Accuracy 90%).

*Note*

Work from office