Manager - India Operations, New Rollouts and Automation

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Ø Interlock with IRU partner and internal circle teams to ensure that agreed SLA targets are meet

Ø Interlock with Partners to collaborate and work out improvement plans and track actions for closure

Despute resolution with partners for inventory/Payments

Ø For new IRU fiber inventory, validation of inventory in terms of quality

Ø Ensure new inventory is updated in GIS

Handling customer escalations

Ø Monthly IRU fiber performance report publish

Ø Monthly IRU fiber penalty calculation and publish to partner and get sign off from partner’s on applicable penalty

Ø Drive network/process improvement projects

Ø Drive for fiber loss improvement for IRU as well as built network