VP of Delivery & Professional Services

VP of Delivery & Professional Services | 15-22 years of experience

About GoComet

GoComet is a Series B enterprise SaaS company redefining how global supply chains move. Our platform powers freight procurement, shipment tracking, and logistics intelligence for some of the world's largest manufacturers—including Unilever, Tata Motors, Dr. Reddy's, Olam, and 500+ enterprises across the US, Asia, and the Middle East.

We're a team of 200+ people, growing rapidly and building products that solve real customer problems. Our culture is built on ownership, directness, and a bias for execution over discussion.

Why This Role Exists

GoComet's Delivery organisation is one of our strongest competitive advantages—and one of our biggest growth levers.

We implement faster than our competitors. We go live where others stall.

Your mission is to ensure that this advantage compounds as we scale.

As Vice President – Delivery, you will own and build a world-class Professional Services organisation that consistently delivers successful customer outcomes while operating as a commercially disciplined business.

The Role

This is a true business ownership role for the entire Professional Services function.

You will lead a multi-layered delivery organisation comprising Customer Success, Solution Design, Technical Project Management, and Delivery Engineering.

You will own:

• Professional Services P&L
• Delivery quality and customer outcomes
• Strategic customer relationships
• Capacity planning and hiring
• Cross-functional alignment with Sales and Product

You will report directly to the Co-Founder and partner closely with Sales, Product, and Engineering leadership.

Key Responsibilities

1. Own the Professional Services Business

• Manage the complete Professional Services P&L
• Drive revenue, margins and delivery profitability
• Ensure billing discipline and commercial governance
• Track project profitability and proactively manage scope changes
• Identify delivery risks before they become commercial issues

2. Lead Strategic Customer Relationships

Act as the executive sponsor for GoComet's largest enterprise customers.

You will:

• Lead Steering Committee meetings
• Handle executive escalations
• Build CXO-level relationships
• Drive customer confidence during critical implementations

When major customers need decisions, you're the person they call.

3. Partner with Sales & Product Leadership

Own the implementation perspective across the business.

Responsibilities include:

• Delivery effort estimation
• Resource planning for new deals
• Solution feasibility
• Commercial commitments
• Product feedback based on implementation learnings

You will bridge what Product builds with what customers successfully adopt.

4. Capacity Planning & Delivery Operations

You will maintain visibility across every implementation pod.

This includes:

• Resource forecasting
• Utilisation planning
• Delivery pipeline management
• Hiring requirements
• Future capacity planning

You'll solve bottlenecks before they become delivery issues.

5. Build & Scale the Organisation

Own the hiring strategy and organisational design for the Delivery function.

You'll determine:

• Team structure
• Hiring roadmap
• Budget allocation
• Leadership capability
• Organisational scalability

Who We're Looking For

We're looking for a senior leader who has built and scaled enterprise SaaS delivery organisations.

Must-Have Experience

• Proven leadership in Enterprise SaaS Delivery or Professional Services
• Executive-level communication and stakeholder management
• Experience running Steering Committees with enterprise customers
• Full P&L ownership, including margins and commercial decisions
• Department-level planning covering hiring, budgets and capacity
• Executive stakeholder management across Sales, Product and Customer organisations
• Experience managing multiple parallel delivery workstreams
• Global delivery exposure across the US, South East Asia and India

Strong Plus

• Experience in a high-growth B2B SaaS company (Series B+ preferred)
• Logistics, supply chain or freight technology background
• Experience building or scaling implementation organisations
• Exposure to AI-assisted delivery, automation or agentic workflows

This Role Isn't Right If...

• You spend more time managing upward than leading teams.
• You rely on consensus before making decisions.
• You avoid commercial ownership of delivery.
• You prefer internal review meetings over customer conversations.
• You don't enjoy solving complex operational problems.

What You'll Get

• Direct access to the Co-Founder
• Ownership of a high-impact business function
• End-to-end responsibility across Delivery, Solution Design and Engineering
• Opportunity to shape delivery strategy for global enterprise customers
• Competitive compensation with ESOPs
• The opportunity to build an organisation that scales globally