Senior Front Office Executive
This job is provided by apna.co PNB MetLife Insurance India Ltd.
Position: Senior Front Office Executive
Location: [DUNLOP/ KOLKATA]
Job Type: Full-Time
Experience Level: 0 –5 Years
About the RoleAre you the energetic, organized face that brings warmth and professionalism to every interaction?
PNB MetLife is looking for a Senior Front Office Executive to join our team! In this key role, you will be the primary point of contact for our valued policyholders, visitors, and internal teams, ensuring a smooth, delightful, and highly professional front-desk experience.
Key Responsibilities Customer Experience & Relationship Management
First Impressions: Warmly greet and welcome all clients, policyholders, and visitors with a professional and reassuring demeanor.
Query Resolution: Assist walk-in customers with basic policy information, premium payments, and service requests promptly.
Escalation Handling: Handle customer grievances tactfully and route complex inquiries to the appropriate department/manager.
Front Desk Operations & Communication
Call Management: Manage central incoming phone calls, direct inquiries, and convey clear messages to concerned teams.
Visitor Logs: Maintain digital/physical visitor registers, issue security badges, and ensure security compliance.
Mail & Courier Management: Oversee incoming and outgoing courier shipments, official mail distribution, and office correspondence.
Administrative & Facility Support
Meeting & Boardroom Scheduling: Coordinate conference room bookings, organize hospitality for executive meetings, and set up client presentations.
Vendor & Supplies Oversight: Monitor inventory of front-office supplies, brochures, forms, and coordinate with vendors to maintain office standards.
Branch Coordination: Support the Branch Operations Lead with daily admin workflows, attendance logs, and records maintenance.
Required Qualifications & Skills Education: HS & ABOVE
Communication: Fluency in English and [Local Language] with strong verbal and written communication skills.
Tech Tech-Savvy: Proficient in MS Office (Excel, Word, Outlook) and CRM software.
Soft Skills: Exceptional interpersonal skills, problem-solving mindset, and multitasking ability under pressure.
What We Offer Competitive Compensation: Attractive salary package with performance-linked incentives.
Health & Wellness: Comprehensive medical coverage for you and your family.
Career Growth: Ample opportunities for internal promotion into Operations, Claims, or Sales management.
Work Culture: A collaborative, inclusive, and encouraging work environment at one of India’s leading life insurance brands!
Position: Senior Front Office Executive
Location: [DUNLOP/ KOLKATA]
Job Type: Full-Time
Experience Level: 0 –5 Years
About the RoleAre you the energetic, organized face that brings warmth and professionalism to every interaction?
PNB MetLife is looking for a Senior Front Office Executive to join our team! In this key role, you will be the primary point of contact for our valued policyholders, visitors, and internal teams, ensuring a smooth, delightful, and highly professional front-desk experience.
Key Responsibilities Customer Experience & Relationship Management
First Impressions: Warmly greet and welcome all clients, policyholders, and visitors with a professional and reassuring demeanor.
Query Resolution: Assist walk-in customers with basic policy information, premium payments, and service requests promptly.
Escalation Handling: Handle customer grievances tactfully and route complex inquiries to the appropriate department/manager.
Front Desk Operations & Communication
Call Management: Manage central incoming phone calls, direct inquiries, and convey clear messages to concerned teams.
Visitor Logs: Maintain digital/physical visitor registers, issue security badges, and ensure security compliance.
Mail & Courier Management: Oversee incoming and outgoing courier shipments, official mail distribution, and office correspondence.
Administrative & Facility Support
Meeting & Boardroom Scheduling: Coordinate conference room bookings, organize hospitality for executive meetings, and set up client presentations.
Vendor & Supplies Oversight: Monitor inventory of front-office supplies, brochures, forms, and coordinate with vendors to maintain office standards.
Branch Coordination: Support the Branch Operations Lead with daily admin workflows, attendance logs, and records maintenance.
Required Qualifications & Skills Education: HS & ABOVE
Communication: Fluency in English and [Local Language] with strong verbal and written communication skills.
Tech Tech-Savvy: Proficient in MS Office (Excel, Word, Outlook) and CRM software.
Soft Skills: Exceptional interpersonal skills, problem-solving mindset, and multitasking ability under pressure.
What We Offer Competitive Compensation: Attractive salary package with performance-linked incentives.
Health & Wellness: Comprehensive medical coverage for you and your family.
Career Growth: Ample opportunities for internal promotion into Operations, Claims, or Sales management.
Work Culture: A collaborative, inclusive, and encouraging work environment at one of India’s leading life insurance brands!
Recommended Jobs
Trading Services Associate - OTC Derivatives
Posted just now
Software Engineer II
Posted just now
Assistant Manager - Facilities
Posted just now
Relationship Manager - Affordable HL
Posted just now
Head - Compensation and Benefits & HR Operations
Posted just now