Sr. Quality Evaluator

Job Title

Sr. Quality Evaluator

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Skills Required

Cognitive & analytical – Strong logical reasoning, ability to break problems step by step, pattern recognition

RCA understanding – exposure to “5 why” technique, fishbone, six sigma concepts etc.

Policy interpretation - ability to understand guidelines & handle edge cases, consistency in judgement

Communication – Clear, structured explanation of decisions, ability to simplify the explanation of all the reasoning, attention to detail

YEARS OF EXPERIENCE:- 1 year of relevant experience/ 2+ yrs of overall experience

Key Responsibilities

Audit decisions made by both human reviewers and ML systems

Identify incorrect decisions and explain the root cause clearly

Distinguish Between

Policy gaps

Training gaps

Tool/system issues

Create structured RCA reports with clear reasoning

Identify recurring trends and patterns in errors

Support calibrations and align with Client-defined ground truth

Provide simple, actionable recommendations to improve quality

Ensure high accuracy and consistency across reviews

Education: Graduation

Disclaimer:-

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'