Require a Technical Support Engineer in Salem, Tamil Nadu
Provide voice-based support to international/domestic customers over the phone (Inbound and Outbound).- Build a rapport with customers with clear and confident communication.
- Focus on customer satisfaction and first-time-resolution.
- Engage with the technical team to provide faster resolutions to technical issues.
- Work closely with the technical content team to identify gaps in the help module.
- Should be willing to work night shifts.
- Proven experience in customer service or support, preferably in a voice-based environment.
- Excellent verbal communication and active listening skills in English.
- Ability to remain calm and solution-focused under pressure.
- Strong problem-solving skills with a customer-first mindset.
- Willingness and availability to work night shifts, including weekends as needed.
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