Area Manager

Job Category: Area Manager

Job Type: Data Management Field Work

Job Location: Ahmedabad

Role Definition

The Area Manager (DC) is responsible for overseeing the operational aspects of the deep cleaning branch, ensuring efficient staff performance, customer satisfaction, and adherence to quality standards.

Responsibilities Deliverable

• Monthly manpower planning and reporting to the higher authority.
• Approval of monthly material planning.
• Supervision of attendance and leave management for deep cleaning staff.
• Check and ensure uniformity and grooming standards.
• Delegate and review daily, weekly, and monthly tasks for Operation Executives.
• Schedule shifts and manage staff replacements as needed.
• Ensure the efficient and productive performance of the Operation Team.
• Coordinate daily with key customers.
• Establish and reinforce cleanliness, tidiness, and hygiene standards.
• Collect feedback from customers after each visit.
• Request customer references.
• Handle and resolve daily customer/staff-related issues.
• Solicit Google reviews from customers.
• Record, update, and maintain the customer database.
• Ensure payment collection from customers.
• Provide necessary equipment and materials to staff before site visits.
• Administer the salary of deep cleaning staff.
• Ensure proper accommodation and food arrangements for all staff.
• Implement cost reduction measures and prepare monthly reports.
• Participate in significant cleaning projects and deep cleaning when required.
• Ensure compliance with safety and sanitation policies.
• Daily reporting from the team.
• Motivate and support the team as needed.
• Submit training reports to management.
• Daily reporting to management.
• Build and supervise a team of supervisors.
• Daily reporting from the supervisor.
• Branch performance presentation
• Complains case study
• Arranging branch social activities
• Traveling to different branches for training reviews and reporting.
• Creating and applying structures and SOPs
• Implementation of SOPs and execution of policies
  
  

Tasks And Activities

• Daily planning
• Team management
• Grooming and uniform checking
• Attendance & Payroll
• Reporting
• Monthly Cost Reduction Report.
  
  

Measurement Metrics

• Staff Retention Ratio
• No. of complaints done.
• Report Submission
• No of new customers (via referrals)
• No of feedbacks
• Training and Development