Assistant Manager - Operations

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Assistant Manager – Operations

India

• Amritsar
  
  

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Job Role

Responsible for managing a team of customer service representatives, developing objectives for day-to-day activities, monitoring team performance, providing feedback, and handling customer complaints.

Job Description

• A managed large team within the call center environment, including directly reporting to Team Leaders.
• Develop objectives for the call center’s day-to-day activities
• Conduct effective resource planning to maximize the productivity of resources (people, technology, etc.)
• Collect and analyze call-center statistics (sales rates, costs, customer service metrics, etc.)
• Assume responsibility for budgeting and tracking expenses
• Hire, coach, and provide training to personnel to maintain high customer service standards
• Monitor and improve efficiencies, telephone handling, and other procedures
• Evaluate performance with key metrics
• Prepare reports for different departments or upper management
• Prepare and be part of monthly and quarterly business reviews
  
  

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Kochar Infotech Limited

+91- 9877098771 (9AM - 6PM, Mon - Sat)

[email protected]

Corporate office Address

76-B, Udyog Vihar, Phase-IV, Gurugram, Haryana- 122001

Registered Office Address

Nidhi-2, Lawrence Road, Amritsar, Punjab-143001

CIN - U80302PB1995PLC017324

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