Duty Manager - AOCC -

Job Purpose

To ensure & monitor the allocation of Airport resources at GNIAL to achieve efficient operations leading to improve On Time Performance (OTP), effective emergency handling involving aircraft and other facilities as per Airport Emergency Plan & regulatory compliance and timely updating and dissemination of information to all stakeholders (external and internal) during the shift duties at the airport.

ORGANISATION CHART

Head – Airside, AOCC & Slots

Duty Manager AOCC

Key Accountabilities

Accountabilities Key Performance Indicators

R esponsible for ensuring efficient and optimum utilization of airport resources e.g. parking stands, boarding gates, check-in counters and baggage reclaim etc., based on the customer needs and during his/her shift duties.

• No. of complaints.
• On Time Performance of flights
  
  
  

Responsible for timely notification of any Emergencies at the airport as per laid down Airport Emergency Plan (AEP), Bomb Threat Contingency Plan (BTCP), Fire Strategy Plan and Aircraft Hijack Plan during the shift duties.

• No. of Complaint/ observations reported
• No of non-compliance
  
  
  

Ensure timely notification /implementation of adverse weather condition / warning e.g. Low Visibility procedures (LVP), thunderstorm etc. to all the Airlines, Ground handlers, non-scheduled operators.

• No. of delays reported in dissemination of information.
• No. of feedback / observation on clarity of information
  
  
  

EXTERNAL INTERACTIONS

• Airlines/Ground handlers: Interaction with airlines/ground handlers in terms of operational requirements.
• Govt. agencies (CISF/ATC): Coordination for operational requirements.
  
  
  

INTERNAL INTERACTIONS

Department Head, subordinates, peers outside the department.

FINANCIAL DIMENSIONS

• N/A
  
  
  

Other Dimensions

• To manage a team of 7 staff or more in shifts
• Interaction with internal and external stakeholders.
  
  
  

Education Qualifications

• Graduate / Post Graduate from reputed university
• Proficient in MS Office especially in Excel, Word and Power point etc.
• Proficient in using different software
  
  
  

Relevant Experience

• Minimum 12 years of aviation experience in Operations
  
  
  

COMPETENCIES

• Personal Effectiveness
• Social Awareness
• Entrepreneurship
• Problem Solving & Analytical Thinking
• Planning & Decision Making
• Capability Building
• Strategic Orientation
• Stakeholder Focus
• Networking
• Execution & Results
• Teamwork & Interpersonal influence