Client Delivery Associate
Client Delivery Associate
Work Location: Bangalore, India
We are looking for someone who can own the client relationship end-to-end and build the kind of trust that turns a single engagement into a long-term partnership. You'll craft compelling, research-backed proposals grounded in real understanding of the client's strategic and leadership challenges, and handle consistent value delivery and relationship depth, not feature-pitching.
1. Client Relationship & Business Development● Own client relationships as a trusted advisor, understanding organizational context, leadership challenges, and strategic priorities deeply to shape solutions, not just respond to briefs.
● Build long-term partnerships by consistently delivering value and demonstrating impact, using relationship equity as the primary lever for repeat and expanded business.
● Act as a primary point of contact for clients across the engagement lifecycle.
● Lead the creation of customized, contextual proposals, grounded in strong research into client industry, culture, and leadership landscape that align with client outcomes.
● Build compelling, creative, and intuitive proposals in partnership with internal content and research team, with a focus on client challenges and development themes.
● Shape proposal narratives around client value and outcomes rather than service features.
● Own the proposal process end-to-end from creation, review, iteration, and presentation, within agreed timelines and Unbox brand standards.
● Partner with the PMO to ensure programs are planned and executed to meet client expectations.
● Coordinate cross-functionally with other teams to ensure smooth execution.
● Monitor delivery, proactively surfacing and resolving issues with PMO and cross-functions.
● Keep clients informed with clear execution plans and timely follow-through on all client-side inputs and approvals.
● Bring emerging trends in leadership development and strategic transformation into proposal thinking and client conversations.
● Translate client feedback into insight that sharpens Unbox's offerings and positioning.
● 2+ years in a client-facing consulting or business development role.
● Strong research skills with the ability to build credible presentations with a point of view on a client's industry, leadership context, and strategic challenges.
● Strong & confident presence and the judgment to operate as a trusted advisor with senior client stakeholders.
● A track record of growing accounts through relationship and value delivery, not transactional selling.
● Comfort with ambiguity, a genuinely fast-paced environment and creative approach to proposal narrative and design.
● Deep reflective thinker with a consultative mindset
● Trust-builder, relationship-first
● Creatively rigorous individual
● Comfortable owning outcomes, with ability prioritize and not just focused on task completion.
● Attention to detail, sense of urgency and ability to maintain pleasant disposition while dealing with competing priorities.
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