Job Description

Conduct user research, focus groups and interviews to gain a comprehensive understanding of the player base, while monitoring user pain points and working with internal teams to address them
Identify and address issues related to product performance or gameplay through tracking in-game product related metrics
Propose and evaluate new feature ideas, ensuring they are in line with player preferences and improve the gaming experience
Ensure smooth live operations by working closely with the QA, configuration and anti-hack teams
Partner with global teams to ensure timely and efficient execution of patch updates and new feature rollouts
Oversee the localization and quality assurance (LQA) process for in-game content to ensure high-quality translations
Ensure prompt and efficient resolution of player inquiries and issues by managing customer support operations

Job Requirements

Bachelor’s Degree or higher in a finance, business, engineering or related field
Minimum 2 years of relevant experience in product operations and management, live operations, or equivalent, preferably from gaming industry
Ability to analyze in-game metrics, optimize gameplay features based on insights and make data-driven decisions
Capable of quickly identifying and resolving real-time issues through hands-on problem solving
Ability to collaborate and communicate effectively with multiple teams and stakeholders
Fluent in one of the local language in India, preferably Hindi, to effectively engage with local players
Strong passion for gaming and a deep understanding of the gaming ecosystem
Strong relationship building and team coordination abilities
Willing to relocate to Singapore for a short-term assignment in the future

Senior Associate, Product Operations

Recommended Jobs