Operations Manager

Hiring Brief: Community & Operations Manager – At the Table

We are looking for a warm, organized and proactive Community & Operations Manager to oversee the day-to-day running of At the Table, a premium social space centred around Mahjong and curated community events in Chennai.

This person will be the face of the space when I am not present and will be responsible for ensuring every guest has a seamless and welcoming experience.

Key Responsibilities

• Open and close the space each day.
• Welcome members and guests, making them feel comfortable and at home.
• Set up and supervise Mahjong games and events.
• Ensure tables, equipment and the venue are always well-maintained and event-ready.
• Coordinate with vendors, housekeeping and catering when required.
• Manage bookings, memberships and payments.
• Handle guest queries and resolve issues calmly and professionally.
• Maintain inventory of Mahjong sets, accessories and event supplies.
• Assist with basic social media updates and event photographs/videos when needed.
• Ensure all events run smoothly and on schedule.

Ideal Candidate

• 2–5 years of experience in hospitality, luxury retail, events, premium customer service or community management.
• Excellent spoken English; Tamil is essential, and Hindi is a bonus.
• Warm, personable and naturally enjoys interacting with people.
• Well-groomed, confident and presentable.
• Highly organized with strong attention to detail.
• Calm under pressure and able to solve problems independently.
• Comfortable using WhatsApp, Excel/Google Sheets and digital payment systems.
• Honest, dependable and trustworthy.
• Interest in board games, community building or lifestyle experiences is an advantage. Mahjong experience is not required, as training will be provided.

Personal Qualities

We are looking for someone who:

• Loves hosting and creating memorable guest experiences.
• Takes ownership and works independently.
• Has a positive, can-do attitude.
• Is proactive rather than waiting to be instructed.
• Builds relationships easily and enjoys working with people from diverse backgrounds.

This is more than a managerial role—it is an opportunity to help build a vibrant and welcoming community around a unique social experience.