Quality Lead

Dear Candidate,

We have a requirement for Quality Lead for Isha Life. Please find below the job details:

Job Responsibilities:

1. Quality Strategy & Governance

• Develop and implement the organisation's Quality Management System (QMS).
• Define quality policies, standards, SOPs, inspection plans, and acceptance criteria across all product categories.
• Establish quality KPIs, dashboards, and governance mechanisms.
• Build a preventive quality culture across the organisation rather than relying on inspection alone.
• Lead periodic Quality Review meetings with senior management.

2. Product Quality Assurance

Own end-to-end product quality across all categories including:

• Home Decor
• Jewellery
• Personal Care
• Foods
• Lifestyle Products & Clothing

Responsibilities include:

• Product specification approval
• Inspection standards
• Sampling methodology
• Incoming quality inspectione
• In-process quality checks
• Final product release
• Packaging quality
• Labelling accuracy
• Product consistency

3. Supplier Quality Management

• Qualify and approve new suppliers from a quality perspective.
• Conduct supplier audits and capability assessments.
• Define supplier quality expectations and performance scorecards.
• Monitor supplier quality

4. Customer Quality

• Own post-market quality performance by:
• Analysing customer complaints
• Monitoring product returns
• Identifying recurring quality issues
• Driving root cause analysis
• Implementing corrective actions
• Reducing customer quality incidents

5. CAPA & Continuous Improvement

• Lead Root Cause Analysis using structured methodologies.
• Drive Corrective and Preventive Action (CAPA).
• Eliminate recurring quality issues.
• Improve product reliability and consistency.
• Lead cross-functional improvement projects.

Interested Candidates please forward your resume.

Regards,

Priya Rajan