Back office executive

Job Title:- Quality Analyst (Back-Office) - Shiv am Stock Broking Limited Role Overview:

About Shiv am Stock Broking Limited: Shiv am Stock Broking Company is an Authorized Regional Business Partner of Mire Asset Sharekhan.

Position: - Calls & Compliance Auditor Location: -Patna Bihar

Key Responsibilities:

· Call Monitoring: Listen to recorded calls and evaluate performance

· Complaint Analysis: Review of how customer complaints are handled and resolved

· Quality Scoring: Rate interactions based on predefined criteria (tone, accuracy, resolution, etc.)

· Feedback & Coaching: Provide feedback to customer service for improvement

· Compliance Checks: Ensure employees follow legal and company guidelines

· Reporting: Prepare audit reports and highlight trends or recurring issues

Requirements

Required Skills:

Strong attention to detail

Good communication and listening skills

Analytical thinking

Knowledge of QA (Quality Assurance) processes

Familiarity with CRM or call-center tools

Benefits

Educational Qualification:

Minimum:- Graduate or above

Experience:- More than 1 year of experience in a similar role

Salary Package & Other Benefits: -

Pay: ₹15,000.00 - ₹20,000.00 per Month +PF+ESIC

Dm updated cv on 6299924341