Collections Specialist

Job Description

• Drive collections processes
  
  

Responsibilities

Key Areas of Responsibility and Roles:

• Responsible for all collections activities on 1 or more portfolios of customers. Activities include establishing and maintaining contact with customers (may include travel) concerning open invoices, looking at payment trends and history, timely escalation and/or resolution of disputes and timely escalation of collection issues to the business
• Responsible for the accurate cash receipts forecast on the assigned portfolio(s) on a monthly basis
• Responsible for ensuring collection and forecast metrics are achieved on the assigned portfolio(s)
• Analysis of financial information and/or any other relevant information of assigned customers in order to assess credit risk and make necessary recommendations to the business
• Build relationships with relevant business partners to ensure a smooth cooperation between the Credit department and the business(es) that own the assigned portfolios
• Adds value to the business by consistently improving processes and maximizing cash flow for the assigned portfolios
• Responsible for Unapplied Cash resolution and prevention
• Prepare reports and attend cash calls with Business
• Drive dispute resolution and ensure resolved disputes are cleared on a timely manner.
• Participate on Continuous Improvement process by contributing to improvement ideas monthly while using RPS Techniques (5Why, Fishbone, Gembas)
• Build Customer Rapport and effectively manage Past Dues via calls to customers and other communication channels (Email, Sales Force, Portal)
• Manages a portfolio of Customer Segment A & B (with focus on digital based on regional specifics: Direct Debit, ACH, EDI, SDI, E-Commerce, Credit Cards)
  
  

Qualifications

Education and Qualifications:

• Experience in finance, accounting, collections or any other Accounts Receivables department
  
  

Experience Required

• 2 or more years of directly related experience, preferably in credit/collections
  
  

Professional Skills And Knowledge

• Requires knowledge of basic accounting principles and has excellent knowledge of cash collection processes and risk analysis practices.
• Excellent credit skills required in areas such as insurance, letters of credit, financing, and legal environment.
  
  

Strong problem solving, interpersonal, and financial analysis skills

• Goal oriented, motivated self-starter, with excellent organizational skills and the ability to handle multiple tasks.
• Excellent communication skills to perform calls and negotiation with customers
  
  

Excellent written, and presentation skills with the ability to deal tactfully, confidently, and ethically with both internal and external customers.

• Strong PC skills with proficiency in Excel and experience with other Microsoft Office products: Word, PowerPoint, Outlook, Access
• Knowledge of SAP A/R , SalesForce systems highly desirable.
• Fluent English necessary. Knowledge of 1+ other languages is a plus:
• Green belt Certification is a plus.
  
  

About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.