Product Manager

Product Manager 

About Coalition Greenwich 

Coalition Greenwich builds analytics and business intelligence products that are integral to how the world’s largest corporate and investment banks, asset managers and fintechs measure, plan and improve their businesses. 

These products include market analysis and benchmarking against peers on market share, revenue performance, client relationship share and quality, operational excellence, return on equity, brand perception, behavioral drivers, and analysis on industry evolution.  

Our customers include all of the largest financial institutions, and we are the market leader in our space. 

Coalition Greenwich is a division of CRISIL, a $5bn market cap global analytics company which is majority owned by S&P Global.  

About The Role   

We are looking for someone to turn our customers’ problems into software that delights them. 

As a Product Manger you will be the owner of multiple software development initiatives. Working closely with the customer and the technology, business, relationship management, operations, data science and governance teams you will; discover the underlying unmet needs from the customers; define and agree the outcomes and acceptance criteria; orchestrate the design of the prototype; help architect a software platform providing data ingestion, processing and analytics delivery; manage its development through the software development lifecycle, and; build measurement and product improvements processes. 

You will be part of a small team of technically-minded product owners who are in the process of transforming the organization and its products into an end-to-end digital experience through the development of a componentized software stack. 

What the job involves: 

Initially reporting to the Senior Product Manager for Client Intelligence, you will: 

• Own defined product features and workstreams end to end, taking them from customer discovery and problem definition through solution design, delivery, launch, adoption and post-release evaluation. 
• Champion the customer and user, working with customers internal stakeholders, , relationship managers and customers internal stakeholders to uncover unmet needs, distinguish underlying problems from requested solutions, and translate insights into clear outcomes, requirements and acceptance criteria. 
• Shape and validate scalable solutions, collaborating with business, technology, design, data and operations teams on processes, workflows, prototypes and analytics capabilities while balancing customer value, operational impact, data needs and technology constraints. 
• Manage and prioritize assigned product backlogs, assessing opportunities against customer value, business impact, strategic alignment, effort, dependencies and risk, and ensuring work is sufficiently clear and delivery ready. 
• Partner across business, technology, data science, operations and governance to guide assigned features and workstreams through the product development lifecycle, resolve ambiguity, surface trade-offs and communicate effectively between business and technical audiences. 
• Build alignment and adoption around the product, clearly communicating its vision, value and intended outcomes, supporting users through launch, and encouraging effective use of delivered capabilities. 
• Define and measure product success, using customer feedback, product data and operational evidence to evaluate value and adoption, inform prioritization, improve customer experience, quality, scalability, automation and self-service, and strengthen reusable Product Management practices. 

Requirements 

You may currently work in Product Management, Product Analysis, Business Analysis, digital transformation, data, operations or technology delivery and be looking to develop broader end-to-end product ownership. 

You will be able to demonstrate: 

• Relevant product-delivery experience, contributing to or owning defined features, workstreams or improvements across digital, software, data, analytics or workflow products. 
• Strong customer and product thinking, with the ability to uncover underlying needs, challenge solution-led requests and translate ambiguous problems into clear outcomes, requirements, user stories and acceptance criteria. 
• Working knowledge of Product Management and Agile delivery, with experience contributing to several stages of the lifecycle, such as discovery, prioritization, backlog management, iterative development, user validation, launch or outcome measurement. 
• Structured, business-value-led decision-making, using customer feedback, product data and operational evidence to evaluate opportunities, recommend priorities and explain trade-offs. 
• Effective cross-functional stakeholder management, building trusted relationships across business and technology teams, aligning different perspectives and progressing work without relying on formal authority. 
• Ability to connect business needs with technical delivery, communicating clearly across different audiences and moving comfortably between the intended customer outcome and the supporting process, data and technology detail. 
• Strong execution discipline and a growth mindset, demonstrated through clear communication, sound organization, reliable follow-through, constructive challenge and readiness to take increasing ownership. 

Nice-to-have: 

It would be advantageous if you had some of the following: 

• B2B enterprise products or financial services, including capital markets, corporate or institutional banking, benchmarking, or other complex data-driven environments. 
• Using analytics to communicate insight, translate complex information into a clear story and help users make better-informed decisions. 
• Digital transformation and workflow modernization, including operational improvement, automation, self-service, change management and user adoption. 
• Product discovery and design practices, such as Jobs-To-Be-Done, Human-Centred Design, customer research, user-journey mapping, wireframing or prototyping. 
• Enterprise technology and product-delivery environments, including exposure to cloud or componentized architectures, APIs, Jira, Azure DevOps, Figma or comparable platforms, and working with geographically and culturally diverse teams. 
• Analytical and communication tools, including Excel, PowerPoint, Python , together with an interest in the practical application of AI and emerging technologies to customer and business problems. 

The Ideal Profile 

This “ideal profile” is not a list of requirements – they are above – but is meant to give some color to the kind of person we’re looking for. If you don’t fit this profile but meet the requirements we are still keen to hear from you.  

What We Can Offer 

• Permanent, full-time opportunity with long-term career stability 
• A competitive compensation package that recognizes your talent 
• A flexible hybrid work model, balancing office collaboration with work-from-home convenience 
• 30 days’ annual leave (plus public holidays) and comprehensive Group Mediclaim, Group Term Life and Group Personal Accident insurance coverage for you and your loved ones 
• Participation in CSR Foundation initiatives, enabling you to make a positive social impact 
• Leave encashment options for added financial flexibility 
• Exposure to global leaders, offering professional learning and global collaboration 
• Online library membership because we believe learning should never stop 
• Annual health check-up with discounted medical rates for family members 

The Application Process