Job Description

Job Title

GBS F&A Continuous Improvement & Process Transformation – Manager (Black Belt)

Department

Global Business Services (GBS)

Location

Ahmedabad (AHM)

Reporting To

GBS Portfolio Process Transformation Group Lead

Band

B13

Job Purpose

The Manager – CI/ Process Transformation (Black Belt) will lead end‑to‑end Finance & Accounting (F&A) transformation initiatives within the GBS, delivering measurable business value through productivity, cost optimization, service quality improvement, and digitization.

This role will own and drive a portfolio of high‑impact transformation programs across Finance towers, working closely with Global Process Owners (GPOs), regional finance leaders, digital teams, and GBS operations to embed Lean, Six Sigma, and digital-first ways of working.

Key Responsibilities

Portfolio & Program Leadership
Own and manage the GBS F&A transformation portfolio across or some of- R2R, S2P, SCM, ATR, Commercial Ops, FPnA towers
Drive project prioritization based on value impact (cost, productivity, cash, controls), feasibility, and strategic alignment.
Establish strong intake governance, value tracking, and benefits realization mechanisms.
Ensure alignment with enterprise finance strategy, GBS roadmap, and FMCG business priorities.
End‑to‑End F&A Process Transformation
Lead complex, cross‑regional transformation initiatives across F&A processes with a strong end‑to‑end and customer‑back mindset.
Conduct deep‑dive diagnostics using Lean Six Sigma tools (VSMs, DMAIC, root cause analysis, statistical analysis).
Design and implement sustainable solutions covering process, policy, people, controls, and technology.
Digital, Automation & Analytics Enablement
Partner with Digital / IT / Automation CoEs to identify and implement RPA, workflow, OCR, low‑code, AI/ML use cases within F&A.
Embed data-driven decisioning, KPI automation, and performance dashboards into transformed processes.
Ensure digital initiatives are tightly integrated with process standardization and simplification.
Stakeholder & Change Leadership
Act as a trusted transformation partner to Finance leadership, Controllers, GPOs, and Regional Finance stakeholders.
Proactively manage change, resistance, and adoption through structured change management and communication plans.
Present transformation status, business impact, and insights to senior leadership forums.
Team Enablement & Capability Building
Mentor project teams, Green Belts, and operational leaders on Lean, Six Sigma, Agile, and problem-solving methods.
Support development of a GBS-wide continuous improvement academy (training, certification, coaching).
Build a strong culture of ownership, innovation, and continuous improvement within the GBS.
Performance Management & Reporting
Define clear KPIs and success metrics including productivity (FTE/hour savings), cost-out, SLA improvement, quality, and risk reduction.
Track benefits realization post-implementation and ensure sustained performance improvements.
Drive standard reporting and storytelling around transformation outcomes.

Key Skills & Qualifications

Must Have

Bachelor’s or Master’s degree in Business, Finance, Operations, Engineering, or related field
Lean Six Sigma Black Belt (Mandatory)
10+ years of experience in process transformation / continuous improvement, with strong exposure to F&A processes
Proven track record of leading large-scale, cross-functional transformation programs
Strong project and stakeholder management skills in a GBS / Shared Services environment

Location(s)

Ahmedabad - Venus Stratum GCC

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.

GBS F&A Continuous Improvement & Process Transformation - Manager

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