Knowledge Delivery Specialist

WHO YOU ARE

Owner of knowledge quality, governance and learning effectiveness across OSS Finance & Procurement. You ensure that critical process knowledge remains current, accessible and trusted while creating a strong learning ecosystem that supports operational excellence, onboarding success and future AI-enabled capabilities. Act as the bridge between operations, learning and continuous improvement by converting operational knowledge into scalable organizational capability.

What we're looking for

University degree and 3-5 year of related experience, or minimum 7 years of related experience

A DAY IN YOUR LIFE WITH US

• Establish and maintain a single source of truth for all Finance & Procurement knowledge assets, ensuring accuracy, accessibility and governance
• Maintain and continuously improve OSS Finance & Procurement knowledge assets, ensuring information is accurate, accessible and aligned with current operations.
• Own the quality, governance and lifecycle management of DTPs, process documentation, training materials and knowledge articles.
• Establish and maintain a structured review process to ensure documentation remains current and compliant with governance standards using tools that ensure clear audit trails
• Establish license to operate framework for OSS users (as part of onboarding into shared services)..
• Collaborate with process teams and OSS stakeholders to identify and address training requirements. Work closely with Business Support teams to identify knowledge gaps and ensure a closed loop process from issue identification to knowledge updates.
• Enable the development of AI-ready knowledge by ensuring content is structured, standardized and searchable.

Knowledge Management specific responsibilities

• Own governance, quality assurance and lifecycle management of all OSS DTPs, process documentation and knowledge assets.
• Define, maintain and continuously improve documentation standards, templates and quality criteria for DTPs and knowledge content.
• Review and assess DTPs and knowledge assets against established quality, compliance and usability standards, ensuring consistency across OSS.
• Maintain the Single Source of Truth for Finance & Procurement knowledge and learning content.
• Ensure timely review, approval and refresh cycles for all knowledge assets, including tracking compliance with documentation governance requirements.
• Facilitate the creation and maintenance of onboarding curricula, training plans and licence-to-operate requirements for OSS employees.
• Drive closed-loop learning by translating support cases, audit findings, process changes and operational improvements into updated documentation and learning content.
• Build and maintain AI-ready knowledge structures that support future automation, search and self-service capabilities.
• Track and report knowledge quality, documentation compliance, review-cycle adherence and onboarding effectiveness metrics.