Optimization Engineer/Account Manager - India & APAC Region (home-based)

Laitram Machinery India is seeking an Optimization Engineer / Account Manager to strengthen customer success across India and the APAC region. This role will act as a bridge between customers, the Service team, the Commercial team, Product, and Laitram Cloud by helping customers realize, measure, and communicate the value delivered by Laitram Machinery equipment and services.

The successful candidate will focus on equipment optimization, value validation, customer engagement, and identifying opportunities for additional customer value. This is not a pure sales role; it requires strong technical understanding, commercial awareness, and the ability to communicate quantified business outcomes in customer terms.

Key Responsibilities

• Partner with customers to understand their production realities, operational challenges, and opportunities for improvement.
• Analyze machine performance and process data to identify optimization opportunities that improve throughput, efficiency, quality yield, or cost performance.
• Quantify business value, payback, and customer impact using clear customer-facing metrics and measurable outcomes.
• Validate and communicate the value delivered by Laitram Machinery equipment, service visits, upgrades, and optimization activities.
• Work closely with Service teams after key service calls or maintenance activities to confirm results and help customers understand the operational improvements achieved.
• Develop strong relationships with existing customers and key accounts through regular site visits, conference calls, web meetings, and follow-up discussions.
• Identify opportunities where Laitram Machinery products, services, service contracts, upgrades, or solutions can create additional value for customers.
• Support upcoming Laitram Machinery projects in India and the broader APAC region by providing technical-commercial insight and customer feedback.
• Monitor customer sites for competitive threats, risks, and potential issues, and communicate relevant insights to internal stakeholders.
• Share field learnings and customer insights with Products, Services, Commercial, and Laitram Cloud teams to support continuous improvement and innovation.
• Represent and apply the Laitram business philosophy in customer interactions and day-to-day work.

Required Qualifications

• Bachelor's degree in Engineering or a related technical field preferred.
• 3-5 years of experience in capital machinery, technical sales, solutions-based selling, project engineering, application engineering, customer success, after-sales services, or a related technical-commercial role.
• Experience working with high-value equipment, industrial projects, or complex customer solutions.
• Strong ability to understand mechanical and/or electrical equipment performance and translate technical results into business value.
• Excellent spoken and written English communication skills.
• Strong customer-facing communication skills, including the ability to present findings, explain value, and build trust with customer stakeholders.
• Ability and willingness to travel extensively across India, when required, the APAC region.
• Self-managed, proactive, positive, and results-oriented working style.

Preferred Qualifications

• Experienced in the food processing equipment industry.
• Background in after-sales service, service contract support, retrofit business, applications engineering, or technical account management.
• Experience using operational data, dashboards, or digital tools to measure equipment performance and customer value.
• Ability to work effectively across Service, Commercial, Product, and customer teams.

EOE/M/F/Vet/Disabled