DUTY MANAGER

About Ferg’s Bar

Nestled on Shotover Street in the heart of Queenstown, and right next door to the iconic Fergburger, Ferg's Bar has become a beloved destination for both locals and visitors. Known for our inviting atmosphere, diverse menu and vibrant energy, the bar captures the essence of Queenstown's bustling hospitality scene.

Open from 7am, we serve everything from exceptional coffee and elevated breakfasts to bold Bloody Mary's, lively Tapas and top-tier cocktails. We're fast-paced, guest focused, and proud of the high standards we uphold day and night.

At Ferg's Bar, we're not just another bar - we're an experience. Every detail, from our bar setup designed by industry experts to our thoughtfully curated menus and sophisticated atmosphere, leaves a lasting impression. Whether you're dining, drinking, or working here, Ferg's Bar is the most fun place to be. This role is integral to the concept of Ferg’s Bar and requires multitasking as you listen to, entertain, serve, and surprise your guests.

About The Role

Ferg’s Bar is looking for an experienced and motivated Duty Manager to lead our Front of House team across all services, from breakfast and daytime trade through to busy evening and cocktail-focused shifts.

This role is perfect for someone who thrives in a fast-paced bar environment, leads confidently from the floor and has a genuine passion for hospitality, cocktails and creating exceptional guest experiences. You’ll oversee the smooth running of the shift, maintain service standards and ensure Ferg’s Bar delivers an outstanding experience at every time of day.

40+ hours per week with a flexible roster, perfect for early risers, night owls or somewhere in between.

Responsibilities

• Supervising the Front of House team
• Delivering exceptional customer service by creating a welcoming atmosphere that leads to memorable guest experiences
• Craft high end cocktails, at pace!
• Driving sales through strong product knowledge and upselling techniques
• Managing shift operations, daily checklists, and handovers
• Supporting staff training and development
• Ensuring compliance with health & safety, food safety, and liquor licensing requirements
  
  

Requirements

• Previous shift leadership experience in a busy bar, café, or hospitality environment
• High interest & knowledge in the world of food & beverage
• Current Duty Manager Certificate (LCQ + Manager’s Certificate)
• Excellent communication and customer service skills
• Ability to multitask and perform under pressure
• High attention to detail and service standards
• Positive attitude
  
  

Benefits

• Excellent opportunity for career growth and to be to part of the wider Ferg brand
• We pride ourselves on our diverse, positive and fun teams
• The very best bar setup in Queenstown
• Employee group discount
• Staff parties and welfare initiatives
• Flexible roster!!