CSA - TOPS & CFL -
Job Purpose
The role will be the face of the organization and needs to ensure that there are no inconveniences to passenger by facilitating them by means of assisting the passenger, addressing their queries and ensuring all resources are functional
ORGANISATION CHART
Accountabilities
KEY ACCOUNTABILITIES
Key Performance Indicators
Coordinate all defects reported with ref to passenger facilities, airport ambience upkeep. and coordinated and accounted for
No. of observations /follow up /closure.
Ensure & coordinate Information and Transfer desk manning by service providers
As per agreed SLA
Ensure Airlines are using CUSS Kiosks
To achieve 20% usage by all Airlines using Cuss.
Co-ordinate with internal and external agencies involved during any VIP movements
Zero complaints
KEY ACCOUNTABILITIES - Additional Details
EXTERNAL INTERACTIONS
External - Need to interact with external agencies to enable success in your day to day work
Airlines
Ground Handlers
CISF/ Customs/Immigration/APHO
Service Providers appointed under department scope
Apollo Medical Centre
Animal and Plant Quarantine
INTERNAL INTERACTIONS
Internal -Need to interact with inside the organization to enable success in your day to day work
AOCC
ASO/ Airside/CFL
Business Development –Non Aero
Security and Control
Technical Service and CFL
Protocol
Apollo Medical Centre
FINANCIAL DIMENSIONS
Other Dimensions
EDUCATION QUALIFICATIONS
Any Graduate discipline (Hotel Management background preferred) , reputed institute of Aviation or Hospitality management
Relevant Experience
The role will be the face of the organization and needs to ensure that there are no inconveniences to passenger by facilitating them by means of assisting the passenger, addressing their queries and ensuring all resources are functional
ORGANISATION CHART
Accountabilities
KEY ACCOUNTABILITIES
Key Performance Indicators
Coordinate all defects reported with ref to passenger facilities, airport ambience upkeep. and coordinated and accounted for
No. of observations /follow up /closure.
Ensure & coordinate Information and Transfer desk manning by service providers
As per agreed SLA
Ensure Airlines are using CUSS Kiosks
To achieve 20% usage by all Airlines using Cuss.
Co-ordinate with internal and external agencies involved during any VIP movements
Zero complaints
KEY ACCOUNTABILITIES - Additional Details
EXTERNAL INTERACTIONS
External - Need to interact with external agencies to enable success in your day to day work
Airlines
Ground Handlers
CISF/ Customs/Immigration/APHO
Service Providers appointed under department scope
Apollo Medical Centre
Animal and Plant Quarantine
INTERNAL INTERACTIONS
Internal -Need to interact with inside the organization to enable success in your day to day work
AOCC
ASO/ Airside/CFL
Business Development –Non Aero
Security and Control
Technical Service and CFL
Protocol
Apollo Medical Centre
FINANCIAL DIMENSIONS
Other Dimensions
EDUCATION QUALIFICATIONS
Any Graduate discipline (Hotel Management background preferred) , reputed institute of Aviation or Hospitality management
Relevant Experience
- 0-2 years’ relevant experience in Aviation/Hotel/Hospitality
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