Empleos

Customer Support Executive-Mindspace East

JobTrade
Hyderabad, Telangana
IT and Telecommunications
Posted 22 days ago
JobTrade
Job Role: Customer Support Executive

Job Description

  • Handle inbound banking customer queries and provide accurate solutions.
  • Understand customer concerns and troubleshoot banking-related issues.
  • Complete customer transactions accurately and efficiently.
  • Provide clear information regarding banking products and services.
  • Identify customer needs and recommend suitable banking products.
  • Cross-sell relevant banking products based on customer requirements.
  • Maintain a high standard of customer service and professional communication.
  • Follow banking processes, policies, and quality standards.
  • Escalate complex issues to the appropriate team whenever required.

Job Details

  • Work Location: Raheja Mindspace, Pocharam, Secunderabad, Telangana.
  • Department: Customer Support.
  • Role / Category: Customer Support – BPO / Voice / Blended.
  • Employment Type: Full-Time.
  • Shift: Day Shift.
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