Job Role: Customer Relations Executive

Job Description

Manage customer relationships and handle payment collection activities.
Call customers regarding pending payments and follow up to ensure timely collection.
Handle customer questions, complaints, and service-related concerns through WhatsApp and phone calls.
Follow up with customers who have stopped ordering and encourage them to resume their orders.
Build positive customer relationships while handling payment-related conversations professionally.
Work closely with the company's AI assistant, Simran, which handles most initial customer responses.
Maintain accurate records of customer interactions, payment follow-ups, and collection status.
Handle collection conversations politely and professionally while achieving assigned targets.

Required Skills & Qualifications

Fluency in Telugu, Hindi, and English is mandatory.
Good verbal communication and customer-handling skills.
Comfortable discussing and requesting pending payments politely.
Ability to handle customer complaints and difficult conversations professionally.
Customer-focused and responsible approach.
Comfortable working with WhatsApp and phone-based customer support.
Own laptop is mandatory.

Salary & Incentives

First 2 Months: ₹15,000 per month.
After 2 Months: ₹18,000 per month.
Performance Incentive: Additional ₹2,000 in months with good collection performance.

Working Details

Interview Process

Customer Relations Executive (Head Of Customer Relations)

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