SPE-Cards & Payments

Job Summary

Job Summary

Responsible for handling card fraud investigations and dispute resolution processes ensuring compliance with regulatory guidelines and delivering accurate timely outcomes

Key Responsibilities

Investigate and resolve card fraud and dispute cases creditdebitprepaid

Apply regulatory frameworks Reg E Reg Z and internal policies

Document case details accurately in systems and maintain audit readiness

Communicate with internal teams and customers for clarifications

Meet SLA and quality st

Responsibilities

Job Summary

Responsible for handling card fraud investigations and dispute resolution processes ensuring compliance with regulatory guidelines and delivering accurate timely outcomes

Key Responsibilities

Investigate and resolve card fraud and dispute cases creditdebitprepaid

Apply regulatory frameworks Reg E Reg Z and internal policies

Document case details accurately in systems and maintain audit readiness

Communicate with internal teams and customers for clarifications

Meet SLA and quality standards for case resolution

Support process improvement initiatives and assist in backlog clearance

Required Skills

Strong analytical and problemsolving ability

Knowledge of retail banking and card operations

Familiarity with fraud detection tools and dispute workflows

Excellent written and verbal communication skills

Qualifications

Bachelors degree in Finance Banking or related field

23 years of experience in frauddispute operations

KPIs

SLA adherence for case resolution

Accuracy in documentation and compliance

Quality audit scores

Night shift and Work from office