Job Role

Guest Service Executive

Job Description

Key Responsibilities:

Build and maintain positive relationships with hotel guests.
Respond to and manage guest reviews across various online platforms.
Handle guest complaints, concerns, and service requests professionally.
Ensure timely resolution of guest issues and follow up for satisfactory outcomes.
Coordinate with hotel departments to address guest requirements and operational issues.
Coordinate with external service providers whenever required.
Monitor hotel operational processes and identify areas for improvement.
Support the implementation of process improvements to enhance guest experience.
Maintain high standards of customer service and guest satisfaction.
Ensure a smooth and positive experience for guests throughout their stay.

Requirements

Excellent command of English and Hindi, both spoken and written.
Strong communication and interpersonal skills.
Good problem-solving and decision-making abilities.
Ability to identify, analyze, and resolve guest-related issues effectively.
Good understanding of hotel operations and process management.
Experience in guest relations, online review management, or hospitality is preferred.
Ability to work effectively with different hotel departments and service teams.

Guest Services Executive

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