Customer Service Representative

Role: Customer Service

Skill: French

Experience: 1-5 years

Job Location: Mumbai

Shift: 24x7

Education: Minimum 15 years of regular, full-time education (10 + 2 + 3)

Must Have:

• French Language Expert

Good-to-Have:

• QA Mastery level from Novice to Effective in all competencies
• computer literate

Responsibility: -

• Intermediate to advanced proficiency in the required language, both written and spoken (CEFR Level B1-B2 or higher).
• Strong verbal and written communication skills.
• Ability to learn new processes, systems, and tasks quickly.
• Good understanding of operational tasks and system workflows.
• Ability to multitask and switch between different tasks efficiently.
• Strong adaptability in a dynamic work environment.
• Quality-focused approach with a commitment to accuracy and process compliance.
• Demonstrated QA competency, progressing from Novice to Effective level across all quality parameters.
• Computer literate with proficiency in using business applications and multiple systems simultaneously.
• Strong attention to detail and record management skills.
• Ability to work independently while maintaining productivity and quality standards.
• Good problem-solving and analytical skills.
• Effective time management and prioritization abilities.
• Customer-focused mindset with strong stakeholder interaction skills.
• Flexibility to handle voice, email, and backend operational activities.