Technical Support Associate

Key Responsibilities

Provide technical support to international clients via phone, email, live chat, and remote sessions.
Conduct software onboarding, demonstrations, and comprehensive client training sessions.
Lead Training & Development (T&D) sessions to help clients maximize the value of our software.
Install, configure, and troubleshoot both Desktop and Cloud-based software solutions.
Handle live support calls, scheduled meetings, and client follow-ups professionally.
Monitor and respond to client emails and voicemails promptly.
Diagnose software issues, identify root causes, and provide effective solutions.
Document and report software bugs with detailed information to the Development Team.
Coordinate with cross-functional teams to ensure timely issue resolution.
Maintain accurate documentation of support cases and client communications.
Build strong client relationships through excellent service, professionalism, and proactive support.

Technical Support Associate

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