Server / Waiter / Waitress

Job Description

Job Title: Server / Waiter / Waitress Department: Food & Beverage Service Reports To: Captain / Restaurant Manager / F&B Manager Job Purpose: Deliver prompt, professional, and courteous F&B service to ensure an exceptional guest dining experience that aligns with brand standards.

Requirements

• Guest Service: Welcome guests, present menus, and assist with seating.
• Order Management: Take accurate orders and enter them into the POS system.
• Service Delivery: Serve food and beverages timely and professionally.
• Station Maintenance: Ensure table setup, cleanliness, and presentation standards are met.
• Communication: Address guest requests and complaints with courtesy; coordinate with kitchen/bar teams.
• Compliance: Strictly adhere to hygiene, safety, and service SOPs.
• Financials: Manage billing procedures and process payments accurately.
• Operational Support: Perform opening, closing, and side duties as assigned.
• Education: Certificate/Diploma in Hotel Management or F&B Service preferred.
• Experience: Minimum 2 years in restaurant/hotel service (Freshers may be considered).
• Skills: Basic understanding of customer service standards and POS operations.
• Communication: Strong interpersonal skills.
• Flexibility: Ability to work shifts, weekends, and holidays.