Customer Success Lead

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SupportFull-time

Customer Success Lead

This role focuses on service recovery, customer retention, and turning poor experiences into long-term trust.

Support Mumbai

Responsibilities

Manage high-priority customer escalations

Own save workflows for premium customers

Improve customer feedback recovery playbooks

Requirements

2+ years in customer success or escalations

Strong written and spoken communication

Able to coordinate across support, ops, and finance

Perks

Direct impact on brand trust and retention

Structured leadership coaching

Hybrid work rhythm after ramp-up

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