Responsibilities

Install and implement the solution for middleware technologies to meet business demands including performance tuning, upgrades, clustering, redundancy and disaster recovery.
Provide subject matter expertise and represents the highest level of technical escalation for middleware technologies.
Consult with and serve as liaison for end users and application developers in the support of mission critical applications.
Ensure appropriate standards and procedures are adhered to, and develop and implement standards for installation, maintenance and enhancement of middleware platforms to support quality deliverables.
Clearly articulate design trade-offs of availability, performance, interoperability and costs to both technical and executive audiences regarding middleware
Provide guidance and cross training to other members in the team.

Qualifications

Experience:

Provide L2 Middleware support
Minimum 3-5 years’ experience in a production IT environment managing enterprise Middleware technologies (AWS MQ, IBM MQ/MQFTE, Apache Tomcat, Web services and Application Servers, IBM WTX).
Experience in executing projects, including planning and implementing short-term and long-term work plans and successfully completing projects on schedule.
Experience in implementing enterprise middleware and Cloud technologies.
Experience with application and middleware performance tuning, capacity planning and reporting.
Practical experience troubleshooting infrastructure and middleware problems.
Experience in managing and dealing with third party system integrators and solution providers.
Experience working with clustered systems and high availability systems.

Skillset Required

Middleware technologies (AWS MQ, IBM MQ/MQFTE, Apache Tomcat, Web services and Application Servers, IBM WTX).
Proven experience with IT Support Operations and processes
Proven analytical and problem-solving abilities
Experience with leading and managing a team to deliver results
Good communications and interpersonal skills
Good time management and organisational skills.
Good technical documentation skills

Specialist, Global Infrastructure Operations

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