Customer Service Representative

About the Role

Meridian Watches is looking for a Customer Service Representative to join our team in Mohali. You’ll be responsible for providing clear, timely and helpful support throughout the customer journey.

Key Responsibilities

• Handle customer queries across email, WhatsApp and other support channels
• Assist with orders, deliveries, replacements and warranty queries
• Coordinate with courier partners to resolve delivery-related issues
• Assist with refunds and payment-related queries
• Manage customer requests using e-commerce platforms and tools

What We’re Looking For

• 1–3 years of customer service experience
• Strong written and verbal communication skills
• Prior experience with an e-commerce company is preferred
• Familiarity with Shopify, Shiprocket, payment gateways or similar tools is preferred
• Organised, detail-oriented and solution-focused
• Comfortable working full-time from our Mohali office

Experience: 1–3 years

Location: Mohali, Punjab

Employment: Full-time, On-site