Conversations Specialist(International Chat Process)

CommVersion is looking for remarkable humans to join our team as we continue the journey in the evolution of digital communication. If you’re looking for a new role that will both challenge and excite you in equal measure, and you’re not afraid of ambitious targets, then we could be the place for you.

Who We Are

Our mission is to maximise the conversion potential of EVERY website, turning live chat into an indispensable revenue solution for businesses across the world. We do this through our SmartChat solution that has transformed live chat from a customer support cost to a conversion rate optimisation tool for over 300 global brands, supercharging their website performance in the process.

In four short years, we’ve grown from a founder-led business to a team of over 100 employees spanning three countries. However, we’re still at the tip of the iceberg. So, if you’re looking to join a fast-paced, ambitious company with a customer-centric mindset, then look no further.

What the Job Involves

Ownership of all aspects of Chat Operations across the business, which includes:

● Effectively engaging with chat visitors, often several at a time and under pressure during peak periods.

● Learning new knowledge banks and understanding the nature of new clients and their products or services.

● Learning and following established key operator questions and scripts.

● Writing leads within a set timeframe and including appropriate and correct pieces of information.

● Sending leads to the correct client, email address and with the correct transcript.

What makes you an Ideal Candidate

● Understanding live chat and experience with live chat platforms.

● Demonstrable ability to understand and respond appropriately to off-message user questions.

● Team player who loves working collaboratively in an innovative, fast-growing and challenging environment.

● “Never Say Can’t” attitude that helps CommVersion consolidate its market-leading position.

● The Conversations Specialist must have fluent English communication skills.

● Candidates should be able to demonstrate an ability to effectively engage and interact with online customers in a variety of different situations and across varying industries.

● Candidates should also be able to write and deliver accurate and precise leads that fully reflect the nature of the chat.

Compensation

Freshers: CTC up to ₹25,000 per month + Unlimited Incentives

No prior experience is required. Candidates with the right attitude, strong communication skills and willingness to learn are encouraged to apply.

Experienced Candidates: CTC up to ₹35,000 per month + Unlimited Incentives

Candidates with prior experience in chat operations, customer service or similar roles are welcome to apply.

Job Details

Work Experience: 0–2 years

Department: Operations

Position: Full-time

Working Days: Rotational shifts (Any 2 days off)

Hours: 9 hours

Work Mode: Work From Office (WFO)

Location: Andheri East, Mumbai

Interview Rounds: Test, Operations Round