Consultant

Candidate Requirements

Experience & Communication

• Experience 3-5 years of professional experience in application support across multiple
  
  

geographical locations.

• Work Model Proven experience working in a 24/7 rotational shift model (Mandatory).
• Communication Exceptional written and oral communication skills for effective
  
  

stakeholder management.

Technical Proficiencies

• Core Tech Solid experience with SQL, Linux, and Scripting (Bash, Python, Dockers,
  
  

Kubernetes, for Log analysis & etc.).

• Process Knowledge Strong understanding of ITIL Processes.
• Methodology Familiarity with Agile methodologies.
• Analytical Skills Basic level proficiency in conducting Root Cause Analysis (RCA).
  
  

Tools & Systems

Category Must Have Preferred / Good To Have

Ticketing & Collab

JIRA, Confluence, ITSM

Ticketing tools (BMC,

ServiceNow)

Experience in process

automation within these tools

Data & Analysis

SQL Database, MS Excel

(Basic/Intermediate)

Advanced Excel or Data

Visualization

Monitoring

Basic awareness of monitoring

concepts

Splunk, Zabbix, Grafana, or

similar APM tools