Destination Manager- UK and Ireland

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at www.careers.idp.com

Role purpose

Achieve the short term and long-term goals in assigned destination for Student Placement.

Provide inputs to support development and execute the destination wise activity calendars to deliver pipeline.

Leads and conversion targets by intake

Train and maintain the approved number of certified counsellors for the destination.

Key accountabilities

 Achieve targets for Leads, Applications and Students Placed –by destination and by intake.

 Timely preparation and execution of activity calendars in line with target dates

 Destination client satisfaction ratings.

 Maintain trained and certified counsellor numbers by destination.

 Successful implementation of global priorities –100% C4C adoption across all counsellors.

 Develop a strong Counselling, Sales team to oversee the creation of a dynamic, inclusive work place, building the culture while recognizing and celebrating innovation, success and achievement.

 Speedily determine when an issue needs to be escalated to the Supervisor for resolution.

 Proactively provide feedback and advice to the Supervisor on the management of office and on issues arising from competitor activities, changing business environments, change in student visa policies etc.

Required Experience

 Bachelors or equivalent degree.

 Industry knowledge. Preferably working in sector or having prior experience in student placement sector.

 Experience in developing business plans, budgets and skills to monitor, review and report on progress.

 5+ years of proven ability to motivate and lead a team to achieve demonstrable outcomes.

 8+ year counselling experience preferably in the education industry.

 Strong problem resolution skills.

 Experience in working with CRM systems will be desirable.